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Forum Discussion

bluefish10's avatar
bluefish10
Guide
Aug 02, 2017

Orbi satellite dropping connection

Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Troubleshooting
Jvreeman's avatar
Jvreeman
Star
Feb 17, 2018

Thank you for responding to the thread with this!  I just downgraded the firmware to the new old V2.0.0.53 firmware for the RBR40 and RBS40 units.  

 

Have Wifi Explorer running and will be monitoring the connections.  Fingers crossed this resolves the issue.

 

Thank you, again!

Quickscan's avatar
Quickscan
Guide
Feb 17, 2018
Hi, how are you ‘downgrading’ the firmware. I can’t see an option to do this.

Thanks

Dan
  • st_shaw's avatar
    st_shaw
    Master
    Feb 17, 2018
    Quickscan wrote:
    Hi, how are you ‘downgrading’ the firmware. I can’t see an option to do this.

    Thanks

    Dan

    Download the firmware to a PC from the NETGEAR website then manually upload it to the Orbi.

    • Quickscan's avatar
      Quickscan
      Guide
      Feb 17, 2018

      Thanks alot. Done it. Fingers crossed. I am pretty close to getting rid of them.

      • Jvreeman's avatar
        Jvreeman
        Star
        Feb 17, 2018

        I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before.  Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so.  In the attached pic the red dropout is a satellite and the pink dropouts are the router.

         

        Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.  

         

        Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work.  Netgear has been responsive - and they are trying to find a solution with/for me.

    • Theplumber's avatar
      Theplumber
      Star
      Feb 17, 2018

      This isn’t how it works. Let’s say you buy a new car, then you work on putting new fuel injectors in, then a new intake and air box, does it run good now? This is garbage that’s all it is. 

  • Jclapper1814's avatar
    Jclapper1814
    Star
    Feb 17, 2018
    Dan - Download the version you want from Netgear’s website; log into the firmware on the router, go to advanced settings and then manually update. Start with satellites and then do the router. Hope this solves it for you.