NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Quickscan wrote:
Hi, how are you ‘downgrading’ the firmware. I can’t see an option to do this.
Thanks
Dan
Download the firmware to a PC from the NETGEAR website then manually upload it to the Orbi.
Thanks alot. Done it. Fingers crossed. I am pretty close to getting rid of them.
I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before. Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so. In the attached pic the red dropout is a satellite and the pink dropouts are the router.
Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.
Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work. Netgear has been responsive - and they are trying to find a solution with/for me.
If you are still inside the return period, you might want to return them and get the Orib Pro; I did that about 5 weeks, ago, and havent had a single drop since..
I am keeping that in mind as a possibility. Have to say, though, that it would be a bit hard to trust Netgear with this type of solution again (especially for more money) and I would probably lean towards another brand that has been recommended on the forum.
But rooting for Netgear to get this resolved for everyone. Especially with now 6 router drops in the same hour (4 in the 2.4GHz and 2 in the 5GHz)
Jvreemanwrote:I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before. Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so. In the attached pic the red dropout is a satellite and the pink dropouts are the router.
Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.
Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work. Netgear has been responsive - and they are trying to find a solution with/for me.
Have you tried putting the router and satellites closer together? It may be that because one or more of your satellites is a little too far from the router (or another satellite if you have daisy-chaining enabled), that variations in wireless signal strength are causing problems.
Just a thought, you may already have tried changing the satellite placement.
Roger,
Yes, I am playing with placement and trying to keep some sort of line of sight between satellites and the router. Just moved one of the satellites again to see if this reduces the drop outs. But unfortunately, it hasn't really improved.
JV
Hi, how can you view the connection status to see if its still dropping or not? I only know about the drops when it keeps fropping my Skype calls but I wonder if there;s some connection status window in the login I'm missing?
Thanks
Dan
