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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
This problem was reported in August 2017 and still in February 2018 I'm having the problem daily on my fully updated system. I read this whole thread and still find no specific actions other than "update firmware" (DONE 2.1.2.18 right now) and move satelites closer to base (DONE - closest one is 30 feet away with one drywall wall between), and nothing seems to improve the situation. My connection drops at All satelites and main router on Wifi, even 15 feet from the Router through one non-insulated wall on a Xbox and Iphone 8. Hard wired connections to router works fine the whole time. All Wi-fi drops for about 5 minutes and then comes back several times a day. 250 MBPS pre-drop and 250 Mbps post drop at all satelites and I think main router..
Has anyone figured this out? I bought mine at Costco, so even though I've had this for 6+ months, it is going back soon if it can't be solved.
Community,
Like others on this thread, I have spent my time reading and replying to the comments and potential fixes to the problems, yet there is no final fix or even a path to resolution.
WHERE IS NETGEAR SUPPORT, Where is the official Netgear team looking through these posts and responding. Anything would be good, "we are working on it" "we acknowledge the problems and have a team addressing the issue". Has the support team reached out direclty to anyone in these posts/thread?
Problem is this will not be resolved on this community forum, it MUST be addressed by Netgear.
dechant11,
Netgear L2 support did reach out to me (via a moderator on the forum) but their response time was, unfortunately, pretty slow, and with my return window closing the following week I finally decided to pull the plug. Even when I spoke with people in India, they were easy to understand and extremely knowledgeable. I have no complaints about support outside of the delay in getting back with me. I assume its because there are plenty of other ORBI customers that they were dealing with.
Happy to hear that some folk are having better luck with the rollback of the firmware. It seems that this has resolved a lot of people's issues - so you may want to try that if you have not.
I made the decision to install an eero Pro system, after I returned the ORBI. Yes I have seen a slight performance hit. When the ORBI was working I was getting about 270mbps in all but one area of the house; on eero Pro I am seeing just under 260mbps. Outside of this minor slow down, the eero system is working fine with no dropouts or hiccups.
When I am in the market for a new system, in a few years (because that is how these things end up playing out) I will certainly look at the ORBI system again, as long as they have all of these bugs worked out.
To those of you saying that downgrading firmware is fixing issues, that's just not true. I downgraded to 2.0.1.4 and I'm still having problems. Also, changing the order (per a poster above) is doubtful that it helps. Why? Because my hardware is already in the order that poster switched to. If it works for them, that's fantastic! No dice here, though.
There are two things that have helped.
- Removing the RBS50 sattellite from power and leaving it out of the network. When I did this, I was getting good speed and no drops.
- Putting the RBS50 on a power timer that power cycles it. For apollo, that seems to be a few times a day. For me, since I'm not home during the day, it stays off all day and then boots back up around 4pm before I get home. Today is the first day of this cycle. We'll see if it works out for me. So far so good, but I am not jumping to ANY conclusions. It shouldn't have to be done. Plain and simple.
The trend here, of course, is the sattelite. People are hypothesizing that the sattelites are having communication issues. Netgear is talking about memory leaks. With the removal of my RBS50 and putting it on forced power cycle, there seems to be something to this. Perhaps the firmware is playing nice with the router, but not so much with the sattelites. Which is kinda odd because I haven't detected an issue that seems specific to my RBW30 in my shop. It seems to work fine.
Orbi router with 3 satellites and 40~50 devices connected to it throughout the day. Experiencing the same disconnect / connected but no internet issues.
https://community.netgear.com/t5/Orbi/Orbi-satellite-dropping-connection/m-p/1355419#M12533
This post here summarizes my issues perfectly. I don't have the time or patience to wait for updates after struggling with these issues for the last month so I replaced the Orbi's with a different product. No issues since.
