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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
I finally gave up. The Orbi is out there for as a generic access point for guests; if they can connect, great, if not - too bad.
I put in hardwire connections from my Linksys switch across the house -- all the bedrooms (6) have that now, along with some other areas, That was cheaper than the Orbi and the satellites.
After much testing and swapping equipment, it was proven that Comcast's Arris modem is not compatible with Orbi on AP mode. Testing in pass-through was not done. Switching to a Netgear owner supplied cable/phone modem resolved the issue. You likely will need a capable Comcast tech to help make the switch.
DESIi1 wrote:
After much testing and swapping equipment, it was proven that Comcast's Arris modem is not compatible with Orbi on AP mode. Testing in pass-through was not done. Switching to a Netgear owner supplied cable/phone modem resolved the issue. You likely will need a capable Comcast tech to help make the switch.
Glad that you found your problem, the Orbi is great when it works as it should *smile*. Wondering which specific model Arris modem it was? I used the Arris TM822g modem with the Orbi for quite a while, in both router or AP mode and no problems. Maybe it was that specific modem, that it wasn't working right? Don't know if you tried multiple units of that cable modem? Anyways, glad to hear your problems are fixed!
Also, Comcast now has a process called auto-activation where you disconnect the old modem and connect the new one. Then attach a computer to it, and bring up a browser, and if it's a supported modem it should start to auto-activate. The first part of the process is identifying yourself/account, and there are several ways to do that. That worked for me recently with both the Netgear CM500V and the Netgear C7100V (that I beta tested). The cable modem auto-activation process is described on the Comcast site, where it talks about your devices, and how to replace your modem. Very simple and quick these days.
I put a 40 series on a TM722G the other day. Had a hard time getting good connections and wireless was goofy. After bridging the Arris modem and doing a full factory reset on Orbi system and setting up from scratch. Been great.
Not a fan of Arris modems though. :smileytongue:
RogerSC wrote:
DESIi1 wrote:
After much testing and swapping equipment, it was proven that Comcast's Arris modem is not compatible with Orbi on AP mode. Testing in pass-through was not done. Switching to a Netgear owner supplied cable/phone modem resolved the issue. You likely will need a capable Comcast tech to help make the switch.
Glad that you found your problem, the Orbi is great when it works as it should *smile*. Wondering which specific model Arris modem it was? I used the Arris TM822g modem with the Orbi for quite a while, in both router or AP mode and no problems. Maybe it was that specific modem, that it wasn't working right? Don't know if you tried multiple units of that cable modem? Anyways, glad to hear your problems are fixed!
Also, Comcast now has a process called auto-activation where you disconnect the old modem and connect the new one. Then attach a computer to it, and bring up a browser, and if it's a supported modem it should start to auto-activate. The first part of the process is identifying yourself/account, and there are several ways to do that. That worked for me recently with both the Netgear CM500V and the Netgear C7100V (that I beta tested). The cable modem auto-activation process is described on the Comcast site, where it talks about your devices, and how to replace your modem. Very simple and quick these days.
