Orbi satellite dropping connection

I have to say Netgear permanently lost my business with this product and their tech support of it.  I feel scammed and when I see that Amazon still has this product at close to 5 stars you know they are gaming the reviews.  At least the critical reviews are getting marked helpful and hopefully some people pause an research a bit more before clicking buy.  Netgear deserves to loose business over this POS.  If the product didn't suck we wouldn't notice their support is so bad.

If you give us some details of whats going on, maybe we can help you out here in the forum.

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zekaonar wrote:

I have to say Netgear permanently lost my business with this product and their tech support of it.  I feel scammed and when I see that Amazon still has this product at close to 5 stars you know they are gaming the reviews.  At least the critical reviews are getting marked helpful and hopefully some people pause an research a bit more before clicking buy.  Netgear deserves to loose business over this POS.  If the product didn't suck we wouldn't notice their support is so bad.

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Furry, and the other forum helpers.  I think it's quite obvious the firmware has SIGNIFICANT issues, and rather than asking everyone the same questions, and providing the same answers. is it possible to get Netgear's engineering team to give us an ETA on a fix for this "Drop out" situation?

Have you asked for the new beta thats available?

https://community.netgear.com/t5/Orbi/Looking-for-a-select-group-of-Orbi-Community-members-that-are/td-p/1624103/jump-to/first-unread-message

Router mfrs don't give information on when FW will be released.

One user mentioned going back to v.10 FW helped them...

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Retired_Member wrote:

Furry, and the other forum helpers.  I think it's quite obvious the firmware has SIGNIFICANT issues, and rather than asking everyone the same questions, and providing the same answers. is it possible to get Netgear's engineering team to give us an ETA on a fix for this "Drop out" situation?

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I purchased it this may. it was working finr. since last 10 days it has been dropping connections left right and center only to work upon powering off and poweing on. its connected to spectrum through motorola docis modem sb6121.

had an asus tmobile cellspot router earlier. no problem. Now this is like super junk.

i believe this has warranty still but what to do if the system does not work. phone and chat support not available.

i also upgraded to latest firmware V2.1.4.16 

What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
 
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Has a reset been performed after the FW as updated and set up from scratch?

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prasen82 wrote:

I purchased it this may. it was working finr. since last 10 days it has been dropping connections left right and center only to work upon powering off and poweing on. its connected to spectrum through motorola docis modem sb6121.

 

had an asus tmobile cellspot router earlier. no problem. Now this is like super junk.

 

i believe this has warranty still but what to do if the system does not work. phone and chat support not available.

 

i also upgraded to latest firmware V2.1.4.16 

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Let us know...

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prasen82 wrote:
Hi,

The modem is Motorola docsis sb6141.home is 3500 and satellite is in second floor while router is in first floor.

I will try the rest and let you know what I observe. This started happening over the last 1 month.

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