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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
After more than a year of fabulous service, one of my satellites has dropped its connection and nothing I do seems to get it working again. I rebotted the entire system and still no luck, although the color rings display in the right order and for the right amount of time.
What shall I do next to bring it back to life?
Have you removed the one satellite from the base unit and then factory rest the satellite and re-added it?
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Swapped locations with a working satellite for placement?
bobermj wrote:
After more than a year of fabulous service, one of my satellites has dropped its connection and nothing I do seems to get it working again. I rebotted the entire system and still no luck, although the color rings display in the right order and for the right amount of time.
What shall I do next to bring it back to life?