NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Same problem with satellite disconnects as the original thread poster. 3-pack Orbi in router mode with satellites losing connection/internet at least a couple of times a day. ISP is Comcast/Xfinity. Can have up to 37+ devices connected at one time including multiple Apple & Android devices, pc's/laptops, Xbox, Kindle, Philips Hue lights, Belkin Wemo plugs/lights, Nest cameras, Arlo Pro cameras and DirecTV boxes.
Originally purchased the 2-pack back in October 2016, but ended up installing that in a relative's house and purchased the 3-pack (from Costco) when that was released to cover dead spots on opposite sides of the house where additions were built. All had been working well for the past 9 or so months until firmware 1.12.0.18. Previous to 1.12.0.18, the only issue was the outdoor Nest cameras disconnecting maybe once or twice a day for about 10 minutes which was resolved by unchecking implicit beamforming (left MU-MIMO checked).
Now with this firmware, the satellites to lose connection once or twice a day. To get the satellite connection back, it needs to be turned off then on again. Once a satellite is turned back on, after the progression from solid white to flashing white for a minute or so, the light turns to solid blue and stays that way with no internet connection. Then need to press the synch button to eventually get the satellite connection back. Main router does not lose the internet.
With firmware 1.12.0.18 and only MU-MIMO checked, Nest outdoor cameras are having intermittent issue with disconnecting for 10 minutes or more again though not every camera and not every day. Same result when both implicit beamforming and MU-MIMO are checked with firmware 1.12.0.18.
I also have two Arlo Pro base stations, one connected to the router and the other to one of the satellites. Ever since firmware 1.12.0.18, the internet connection led flickers 3-5 times every few seconds or so then goes back to solid then back to the intermittent flickering/blinking. The internet led remained solid green before the 1.12.0.18 firmware update. In fact, another way to tell when the satellite loses connection is when the internet led of the Arlo Pro base station connected to it turns to orange.
Very frustrating. Netgear needs to resolve this ASAP.
These complaints were generated in 2017. My system also drops internet and all arlos drops off. Satellite directly connected to Netgear router for arlo. Still no connection. Appears Netgear and arol companies don't have a fix for these devices and 2019 is around the corner. Ever notice that Netgear never posts the fix but instead asks you to private message your email and phone number, then never fixes the problem.
- I did find something that helped me.
Reduce 5GHz band to 75% power
Reduce 2.4GHz band to 50% power
My conjecture is that the power of the main station was sometimes more powerful than the satellite, so devices kept switching between them. Then eventually messing up the whole thing requiring a hard reboot.
Reducing transmission power, specifically making 2.4 lower than 5 (it has greater range), really has made my setup MUCH more stable.How did you alter the bandwidths? I am now having trouble accessing my account online and both Netgear and Arlo tech supports were useless to help. Netgear said it was Arlo's problem and all Arlo did was have me reset the password to access my camera account. Anyone know anything at all in these corporations???
- You will need to login to the main base station. If that’s an orbi, you go to orbilogin.com and it will take you to the web admin. You go to advanced settings and find the section where you can adjust radio power settings.
Don’t know anything about Arlo.
Even the model line above is not working. I have a RBR40 router with 3 satellites. I cannot access the Orbi mobile phone app. I cleared out the cache and uninstalled and reinstalled. Still Orbi app user name defaults to admin and won't accept password I originally setup. Once I enter the serial number, it goes to the 2-security questions. The answers flash for a second and when I type in the answers, the account states it doesn't exist. I cannot create a new account as it recognizes the email that setup the account. I notice on this thread with other models that password access was troublesome. Anyone else have suggestions? Thanks.
This discussion is getting lost. It doesn't help that you have just joined in on an existing conversation – 564 messages and counting in over a year – that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.You might also want to take your Arlo problems over to the Arlo forum. Your earlier references to what you were told do not make sense.
