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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
These complaints were generated in 2017. My system also drops internet and all arlos drops off. Satellite directly connected to Netgear router for arlo. Still no connection. Appears Netgear and arol companies don't have a fix for these devices and 2019 is around the corner. Ever notice that Netgear never posts the fix but instead asks you to private message your email and phone number, then never fixes the problem.
I did find something that helped me.
Reduce 5GHz band to 75% power
Reduce 2.4GHz band to 50% power
My conjecture is that the power of the main station was sometimes more powerful than the satellite, so devices kept switching between them. Then eventually messing up the whole thing requiring a hard reboot.
Reducing transmission power, specifically making 2.4 lower than 5 (it has greater range), really has made my setup MUCH more stable.
Reduce 5GHz band to 75% power
Reduce 2.4GHz band to 50% power
My conjecture is that the power of the main station was sometimes more powerful than the satellite, so devices kept switching between them. Then eventually messing up the whole thing requiring a hard reboot.
Reducing transmission power, specifically making 2.4 lower than 5 (it has greater range), really has made my setup MUCH more stable.
How did you alter the bandwidths? I am now having trouble accessing my account online and both Netgear and Arlo tech supports were useless to help. Netgear said it was Arlo's problem and all Arlo did was have me reset the password to access my camera account. Anyone know anything at all in these corporations???
- You will need to login to the main base station. If that’s an orbi, you go to orbilogin.com and it will take you to the web admin. You go to advanced settings and find the section where you can adjust radio power settings.
Don’t know anything about Arlo.I have an Arris router as my internet server through Spectrum fka Time Warner Cable.
I also purchased from Netgear three Orbi satellites: 2 are ORBI mini RBS40 and one an ORBI RBS50-100NAS.
I purchased a security system from Netgear called Arlo. The package came with 6 cameras and a base station. Several months ago, Arlo spun off from Netgear and became an independent company.
When I bought the Arlo cameras in 10/2016, they were not connecting to my Arris router. I have a 2600 sqft house so it was recommended to add the Orbi satellites in 1/2018 to expand the wifi coverage in the house.
The netgear arlo base station is directly connected to the Orbi satellite. Now, the netgear arlo base station is not connecting to the four wireless cameras.
I am confused why it was working before although signal did drop off several other times. I question the placement and direct connection of the base station to the Orbi.
Even the model line above is not working. I have a RBR40 router with 3 satellites. I cannot access the Orbi mobile phone app. I cleared out the cache and uninstalled and reinstalled. Still Orbi app user name defaults to admin and won't accept password I originally setup. Once I enter the serial number, it goes to the 2-security questions. The answers flash for a second and when I type in the answers, the account states it doesn't exist. I cannot create a new account as it recognizes the email that setup the account. I notice on this thread with other models that password access was troublesome. Anyone else have suggestions? Thanks.
This discussion is getting lost. It doesn't help that you have just joined in on an existing conversation – 564 messages and counting in over a year – that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.You might also want to take your Arlo problems over to the Arlo forum. Your earlier references to what you were told do not make sense.
michaelkenward wrote:
This discussion is getting lost. It doesn't help that you have just joined in on an existing conversation – 564 messages and counting in over a year – that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.You might also want to take your Arlo problems over to the Arlo forum. Your earlier references to what you were told do not make sense.
Arlo Smart Home Security - Arlo Communities
I agree.
Sb-Rb please open open a new post with your issue.
Thank you
