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Forum Discussion

bluefish10's avatar
bluefish10
Guide
Aug 02, 2017

Orbi satellite dropping connection

Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Troubleshooting
RAJAC's avatar
RAJAC
Aspirant
Jan 07, 2019
My orbi satellites are loosing connection all the time they work next to each other but not solving the problem they were bought for
Please help me
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 07, 2019

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using?

     

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

    RAJAC wrote:
    My orbi satellites are loosing connection all the time they work next to each other but not solving the problem they were bought for
    Please help me

     

  • ekhalil's avatar
    ekhalil
    Master
    Jan 07, 2019
    RAJAC wrote:
    My orbi satellites are loosing connection all the time they work next to each other but not solving the problem they were bought for
    Please help me

    RAJAC, I think it's better if you create a new discussion for your issue and provide enoigh information about your setup so you can get the needed attention.

    Thank you,

    • j1n's avatar
      j1n
      Apprentice
      Jan 15, 2019
      I’ve noticed FURRYe38 has mentioned many times on this forum that “If you updated to recent FW v.210, try enabling Daisy Chain. SOME have mentioned that this SEEMS to be working in reverse order, enabling means disabled actually.”

      Can anyone actually verify if enabling Daisy Chain actually turns this setting off within the current Firmware (v2.2.1.210)?
      • ekhalil's avatar
        ekhalil
        Master
        Jan 15, 2019
        j1n wrote:
        I’ve noticed FURRYe38 has mentioned many times on this forum that “If you updated to recent FW v.210, try enabling Daisy Chain. SOME have mentioned that this SEEMS to be working in reverse order, enabling means disabled actually.”

        Can anyone actually verify if enabling Daisy Chain actually turns this setting off within the current Firmware (v2.2.1.210)?

        Daisy Chain is enabled when it's ticked in the settings and disabled when unticked in the settings.

        You can see this by making a wifi scan after you enable Daisy Chain (ticked in the settings) where you will see that each satellite will start broadcasting an own hidden 5 GHz network to allow other satellites to connect to.

        When Daisy Chain is disabled (unticked in the settings) only the router will broadcast this hidden wireless 5 ghz network so the satellites will be only able to connect to the router (start setup) and not to another satellite (Daisy Chain).