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Forum Discussion
Orbi satellite dropping connection
Hello I got the 2 pk ORBI, router RBR50 with RBS50 both with firmware v2.0.0.74 from and I got this equipment by mid of this year 2017 so I got 6 months with it. Since day 1 I got problems with co...
I have been researching the "channel" issue and with the WiFi signal scanner I have, I found several neighbors networks showing up (however lightly) that were running the same channes as I am on both 2.4 and 5 GHZ. I also ready where there are some channells overlap heavily, so they don't have to be the same exact channel but still stomp on each other.
I have considered changing my channels, right now 2.4 is on channel 4 and 5 GHZ is on channell 48 (Everyones 4GHZ is on channel 48. But, what would I change it to? that wouldn't conflict with other networks at my neighbors or overlap their channells?
I really don't feel like injecting more issues by changing them. But I still get minor buffering when I am watching on a smartTV/Firestick shows that are recorded on a DishNetwork DVR. The DIsh is hardwired, the firestick is on 5ghz. I have a 150/150mb FiOS internet connection and an Orbi Router and 2 satallites and they all seem to be working. I walked theought the entire house mapping out WiFi signal, and it never really went over -40... I have very strong signal througout the house. I should NOT be getting an buffering, even if its just a second. (and thats all it is).
No idea what to try next!
I am in no way saying it is related but my fire stick has had constant buffering the past week or so after my orbi firmware upgrade. Have not noticed the same issue with my roku. I do have gamers on Xbox so I almost think it is a prioritization issue even though I have qos off. Trying to pinpoint what is happening when it stutters and if I figure anything out I will certainly share. May not be at all related to your issue...it just feels like my orbi has handled its allocation of bandwidth much differently than previous firmwares.
Thank you very much. I like the say you describted it... "stutters". My issue is I just changed so much at once... cut the cord, installed Orbi, dumped my old router, installed Firesticks & Alexa's and a security system all about the same time.
So, trying to figure out what could be the cause is proving interesting. And frustrating...
But, I will keep pushing forward and I appreciate your offer to let me know what you learn and I will do the same in return.
Thanks again.
- Yep....this is my second round with Orbi. I had it all set up about a year ago and started having issues with certain devices disconnecting only to have to reboot the router and modem. Returned and got the Linksys Velop. Hated it and reluctantly went back to Orbi after about 3 months. Here we are again and my phone which never had an issue is one of the devices that gets deprioritized ona nightly basis. I have several smart devices including 20+ smart bulbs and cameras outside. Funny thing is all the bulbs and cameras stopped working but the front porch. I found out by putting my phone on cellular and logging into my Nest account and saw that there was one on. How does that work Netgear? All the wired devices worked fine but it bricked all my wireless devices. Is it engineered failure so that we have to pay for that goofy customer support plan? Cmon guys get your stuff together and fix your products.
Just shocked that Netgear hasn't gone on these forums and commented.
I called customer support a few months ago and we did a reset and renamed the system and it worked for a little bit and we are back to getting lost connection again daily. You would think that they would have figured this out by now since it's a few months. I have invested into at least three satellites on it's very frustrating.
Come on Netgear please help out