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Forum Discussion
NetworkDude696
Mar 19, 2019Tutor
Orbi Satellite dropping connection
I am having issues with my Orbi Satelitte. My orbi satelitte is connected directly to my computer through ethernet. It is about 15 feet away from the main unit and modem. When I connect my compute...
- Mar 29, 2019
I did update my firmware. I used a direct connection using ethernet from my modem to my computer without the Orbi at all. I then captured the exact moment the issue happened twice with wireshark. I watched packet loss happen directly on my other screen in wireshark. I think at this point its obviously not the Orbi and I need to get the ISP invovled. I am sure its a cabling issue from the drop line to my place.
I appreciate all the help! I am glad its not the Orbi!
Chuck_M
Mar 25, 2019Mentor
I would certainly update system to current firmware (.44) before doing anything else.
There are several tweaks made in that newer version which may be casual to your issue.
I think also in your case I would do a factory reset after FW upgrade and reinitialize to see if that fixed the issues.
NetworkDude696
Mar 29, 2019Tutor
I did update my firmware. I used a direct connection using ethernet from my modem to my computer without the Orbi at all. I then captured the exact moment the issue happened twice with wireshark. I watched packet loss happen directly on my other screen in wireshark. I think at this point its obviously not the Orbi and I need to get the ISP invovled. I am sure its a cabling issue from the drop line to my place.
I appreciate all the help! I am glad its not the Orbi!
- FURRYe38Mar 29, 2019Guru - Experienced User
Great you found where the touble seems to be coming from. Hope the ISP will get it fixed soon.
Thanks for letting us know.
Good Luck.
NetworkDude696 wrote:
I did update my firmware. I used a direct connection using ethernet from my modem to my computer without the Orbi at all. I then captured the exact moment the issue happened twice with wireshark. I watched packet loss happen directly on my other screen in wireshark. I think at this point its obviously not the Orbi and I need to get the ISP invovled. I am sure its a cabling issue from the drop line to my place.
I appreciate all the help! I am glad its not the Orbi!