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ORBI Satellite drops Connection as soon as I connect it to a switch
I have a few ORBI AC3000 satellites. I always had one satellite providing network to an 8 port Netgear switch and have never had an issue. For a few days now as soon as I connect the switch to the s...
there is a newer version you can try. Make sure to update the satellites first, then the router.
I have a simple Netgear unmanaged switch and I also tried a Zylxel switch. I did try without anything else connected to the switch and it still happened. It literally happens as soon as I connect the switch.
Do you have more than 1 satellite? Have you tried it on each ?
What firmware version are you on for the router and for the satellites?
- Yes I tried a different satellite with same results. I should be on the latest firmware.
V2.7.3.22there is a newer version you can try. Make sure to update the satellites first, then the router.
Hi Landy25,
I understand that you are having connectivity issues with your Orbi system. A newer firmware has been released for your device. Please update your device to firmware to v2.7.4.24.
Please navigate to the link below for the download file for your RBR50:
https://www.netgear.com/support/product/RBK50#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.4.24
For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite
Please let me know if you have any additional questions!!
Best,
Kevin
Community Team
Have you tried a another Ethernet cable in case the one you have has short or disconnected wire that's hanging the satellites? It is straight or crossover but I'm not sure which one your switch's uplink port requires.
