NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

WarIsPeace's avatar
WarIsPeace
Star
Nov 03, 2019
Solved

Orbi satellite losing connection with router

I have had my Orbi mesh system for close to a year.  For the past month or so, I have been experiencing random satellite drop connections.  There is no indication from the affected satellite of its a...
  • Retired_Member's avatar
    Retired_Member
    Nov 06, 2019

    V2.5.0.38  is your problem.

     

    If you can, try to revert the firmware to an older version.

ekhalil's avatar
ekhalil
Master
Nov 03, 2019

To start with, please try the following procedure and see if this helps:

  1. Switch off the Satellites
  2. Go to Attached Devices in the web GUI and click on the "Disconnect" button beside the listed Satellites.
  3. Turn on the first Satellite, wait few seconds (15 seconds) and then use a paper clip to factory reset the Satellite
  4. When the Satellite is up after factory reset, press the Sync button on the Satellite (if you have wired backhaul then keep the Ethernet cable to the Router connected while doing the sync) and then press the Sync button on the Router
  5. When the Satellite is added after this procedure it should behave correctly.
  6. Repeat the procedure above for the second Satellite.

If the above procedure does not help then we will need to troubleshoot deeper.

Good luck!