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Orbi satellite losing connection with router
I have had my Orbi mesh system for close to a year. For the past month or so, I have been experiencing random satellite drop connections. There is no indication from the affected satellite of its a...
V2.5.0.38 is your problem.
If you can, try to revert the firmware to an older version.
To start with, please try the following procedure and see if this helps:
- Switch off the Satellites
- Go to Attached Devices in the web GUI and click on the "Disconnect" button beside the listed Satellites.
- Turn on the first Satellite, wait few seconds (15 seconds) and then use a paper clip to factory reset the Satellite
- When the Satellite is up after factory reset, press the Sync button on the Satellite (if you have wired backhaul then keep the Ethernet cable to the Router connected while doing the sync) and then press the Sync button on the Router
- When the Satellite is added after this procedure it should behave correctly.
- Repeat the procedure above for the second Satellite.
If the above procedure does not help then we will need to troubleshoot deeper.
Good luck!
Thanks for the reply. I tried resetting both satellites as you outlined above: waited until power light flash amber and let go. The whole ordeal lasted much longer than I expected: it took a long time for satellites to boot and sync up. Heck, one of satellite was linking with other satellite until I sync'd it with router. Odd considering that I had daisy-chain disabled. But alas, all that effort is wasted. Within 30 mins, I am getting the random drops again.
Something is definitely wrong with either firmware and/or hardware of Orbi. Mine is v1 and the ones I bought for my parents are v2 and brand new. Yet they have the exact same issue as I do.
firmware?
Latest firmware on router and satellites: v2.5.0.38
V2.5.0.38 is your problem.
If you can, try to revert the firmware to an older version.
