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bayers's avatar
bayers
Tutor
Nov 27, 2017
Solved

Orbi satellite not syncing - Reset both devices. Moved the Satellite closer.

Both have newest firmware and the Satellite didn't have issues until recently. After another factory reset I cannot get my Satellite to sync. I have tried 3 factory resets and each setup prompt does...
  • bayers's avatar
    bayers
    Nov 28, 2017

    Got RMA installed. Not as smoothly as I hoped. 

     

    Plugged in device and waited a minute for booting then started the syncing process via iPhone app. Satellite was placed ~20ft from router and didn't detect first go around. Tried unpluging both devices and waiting for router to boot first then waited for Satellite to boot. This time it detected a Satellite, went blue, then flashed Magenta, and finally flashed white forever. I then reset Router, Satellite, and moved it further away then tried Syncing it again with the Router button. Whew... it actually worked but Satellite (via IP backend) showed no connection but guess what another reboot fixed it. Reset Reboot...until next time :smileysad:  Why so flaky Netgear?