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EdZz's avatar
EdZz
Guide
Apr 19, 2020
Solved

Orbi Satellite not syncing with Router

Hi all, i was hoping someone was able to give me some assistance, i've been plugging away for a couple of days with no luck.   My Setup RBK50 Orbi (firmware version was 2.5.1.8 but downgraded to ...
  • FURRYe38's avatar
    FURRYe38
    Apr 21, 2020

    I would make contact with NG support and ask for help on this. Ask about a RMA for the RBS. 

    Blanca_O 

EdZz's avatar
EdZz
Guide
Apr 19, 2020

When i did the factory reset, admittedly, they were in their original positions, 10meters away and i think it was wireless.

Furthermore, when both the router and satellite were fully booted, i plugged the ethernet cable in and i did the sync..

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Apr 19, 2020

I am no expert.  However, I recall reading that many people recommend doing  a WiFi sync of the satellite and router first, then connecting them with an ethernet cable, and then finally moving the satellite to its remote location.

 

I also agree that this is a crazy situation.  I am a bit puzzed about what happened to the router when it was moved away temporarily.

  • EdZz's avatar
    EdZz
    Guide
    Apr 19, 2020

    Ok, i'll factory reset everything all via wifi and give it a shot... if wonder if well be at square one if it eventually does sync when both devices are right next to each other and then when i move back the satellite, the router doesn't sync with it again hrmm...

     

    i'll give that a shot now and report.

     

    cheers for the help :)

     

    • EdZz's avatar
      EdZz
      Guide
      Apr 19, 2020

      Ok, so the satellite is now right next to the router. I have factory reset both the router and the satellite. The router is fully functional and configured, yay

       

      however, on the satellite has the a solid Magenta LED at the top of the device, suggesting it is not within range of the router?

       

      CrimpOn should i try the sync process even when the magenta lit up, i'm not sure if i have choice at the moment..

      When i do the sync process, i'll be using the iPhone app to do it. Should i press the SYNC button on the satellite when carrying out the syncing process or do the sync WITHOUT pressing the button on the satellite?

      • EdZz's avatar
        EdZz
        Guide
        Apr 19, 2020

        so while the satellite's top LED was lit up as magenta, i tried to sync the satellite without clicking the SYNC button and it did not find it. The magenta LED was lit up the entire time.

         

        I then tried the sync process again, this time i clicked on the SYNC button and carried out the sync process on my iPhone app.. still can't find the satellite.

         

        I then turned off the satellite and powered it back on.. but nothing... 

         

        totally stumped..