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EdZz's avatar
EdZz
Guide
Apr 19, 2020
Solved

Orbi Satellite not syncing with Router

Hi all, i was hoping someone was able to give me some assistance, i've been plugging away for a couple of days with no luck.   My Setup RBK50 Orbi (firmware version was 2.5.1.8 but downgraded to ...
  • FURRYe38's avatar
    FURRYe38
    Apr 21, 2020

    I would make contact with NG support and ask for help on this. Ask about a RMA for the RBS. 

    Blanca_O 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 20, 2020

You need to bet the RBS updated to the same version of FW thats on the RBR...

 

EdZz wrote:

Hi all,

i was hoping someone was able to give me some assistance, i've been plugging away for a couple of days with no luck.

 

My Setup
RBK50 Orbi (firmware version was 2.5.1.8 but downgraded to 2.3.5.30)
1 Orbi RBS50 Satellite (firmware version 2.2.1.210

  • EdZz's avatar
    EdZz
    Guide
    Apr 20, 2020

    Thats weird.. my posts keep getting deleted. Is there a minimum time frame where i can't post and have to wait that time out?

    The post that was deleted is:

     

    Hi FURRYe38

     

    i've now downgraded the router version to 2.2.1.210 and i can confirm that the satellite also has the same version of 2.2.1.210.

     

    Once i downgraded the router to the same version as the satellite, i factory reset the satellite and sync the satellite with the router. The syncing process was actually quite quick and it actually say "sync was succesful" but when i goto the Attached Devices page, it does not show the Satllite in the appropriate section instead it says "Invalid HW ID, use default Orbi" in the "Device Name"

     

    argh.. what am i missing or doing wrong

    • EdZz's avatar
      EdZz
      Guide
      Apr 21, 2020

      i have an image attached showing how close the satellite is to the router and for some reason the satellite is lit up as Magenta.. when they are abou 20cm from each other..??

      • EdZz's avatar
        EdZz
        Guide
        Apr 21, 2020

        hrmm.. the router auto-magically updated to 2.5.1.16 overnight from 2.2.1.210... dammit, i must have forgot to uncheck the Auto Update checkbox.

         

        i factory reset the satellite again and tried to sync the satellite to the router from the Router Web UI on my Macbook Pro, it actually sais "Sync was successful"... or is it... the image attached say otherwise...

         

        there are some questionable bugs in these past few version of the firmware... i dont' know how such a large company is letting these releases into production.. far out!!