NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Satellite (RBS20) can't stay connected to Router (RBR50)
I have been trying to connect an Orbi RBS20 to my RBR50 router, but it won't stay connected for long. Here's the steps I did: -Rest the satellite (pressed on the pin for as long as 30 seconds) -...
How many satellites do you have before adding this one?
The sync button does not need to be held down. Actually, I have no idea what happens if the sync button is held down, and it may not be good.
I believe there are two general methods:
- Press sync button on satellite.
Within 2 minutes, press sync button on router (or nearest satellite). - Open the Orbi web interface.
Select "Add Orbi Satellite" (bottom menu item)
Follow directions. (i.e. do not begin with pressing sync button. That comes later.)
I agree with you that the "blue light" is supposed to indicate "success".
What does the Orbi web interface "Attached Devices" show in terms of satellites?
Thanks for replying.
Before adding this satellite, I had 3 satellites connected (2 RBS20 and 1 RBW30). I went on the orbilogin, and removed the RBW30 from the "Attached Devices" page before trying to add the 3rd RBS20. At one time, I had 4 satellites connected to this router (2 RBS20 and 2 RBW30), and all 4 satellites were functioning great. So I know the issue is NOT because I have too many satellites connected at the same time. Currently on my "Attached Devices" page, there are only 2 satellites showing. I checked the MAC, they belong to the two RBS20 I had before, the new RBS20 is now showing.
I have tried to press the sync botton once, but it didn't work either. I read somewhere on this forum that people suggested to hold down on the sync botton. That's why I tried that. Unfortunately it didn't work.
What Firmware version is currently loaded on the RBS and RBR?
Turn OFF all other RBS and try to add the newer RBS...Reboot the RBR then try the sync buttons while you have the RBS near the RBR.
