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Forum Discussion
Orbi Satellite (RBS20) can't stay connected to Router (RBR50)
I have been trying to connect an Orbi RBS20 to my RBR50 router, but it won't stay connected for long. Here's the steps I did: -Rest the satellite (pressed on the pin for as long as 30 seconds) -...
Currently, both my RBS and RBR's firmware version is V2.5.1.16.
I tried:
-Press sync on RBS first then on Orbilogin
-Click Sync on Orbilogin first then press sync on RBS
-Press on RBR and RBS at the same time (both just one time and held down while pressing the sync)
-Connected the RBS directly to RBR, that's when the sync will stay for the longest time (about 2 mins), but then turn to magenta and stays in magenta
Currently the RBR and RBS are in the same room, about 8 ft apart. When I directly connected the RBS to the RBR, the 2 units are next to each other.
Since the last time I tried to sync (which was synced successfully initially), the magenta light is on for the past 20 mins+, I doubt it will turn back to blue :(
Has a factory reset on the RBR and the RBS been performed then walk thru the setup wizard?
I'm pretty sure I have tried factory reset both. I know for a fact I factory reset the RBS in question many times.
I will try to reset RBR, turnoff and remove the other 2 RBS after work today, and see if that fixs it. Thanks!
Ok, keep us posted. It should connect then.
Unfortunately that didn't work either :(
Here's what I did:
-Unplugged other RBS
-Removed them from the "Attached Devices" (although this doesn't really matter since I'll factory reset RBR next)
-Factory Reset RBR and RBS, waited until the orange light blinking
-Followed the Orbi App to "Set up a new system"
-Unplugged and replugged the modem, connected the lan cable between modem and RBR
-After everything booted, pressed the sync botton trying to sync the satellite to the RBR
-Both the App and Orbilogin page showed no satellite detected