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Forum Discussion
pugwonk
Sep 04, 2019Tutor
Orbi satellite RBS50 dropping ethernet for a few seconds
I have a network set up with an RBR50, RBW30 and RBS50. It works great most of the time. However.... I have two computers plugged into the RBS50 via ethernet and every so often (twice a day or therab...
- Oct 31, 2019
About a week in now and, for me at least, I can confirm that the V2.5.0.38 firmware fixed this issue. Amusingly this firmware update arrived the same day as the 100ft ethernet cable I was about to run up the main stairs in the house, much to the annoyance of my wife...
CrimpOn
Sep 04, 2019Guru - Experienced User
It would be useful to know how the satellites are connected to the Orbi router. (I am assuming using the WiFi backhaul, not "wired".)
The Daisy Chain is an interesting possibility. If each satellite is connected directly to the router, even over the WiFi backhaul, there is no reason to have Daisy Chain enabled. (It should not "hurt", but one never knows.)
The part that intrigues me is the ethernet connection dropping and the computers immediately doing a WiFi connection to the satellite. I have a Windows 10 laptop with both connections, and it does the same thing when I pull the ethernet cable. This is because I have the Orbi WiFi connection set to "Automatically Connect." What happens if you set the Orbi WiFi connection not to connect automatically? What I believe should happen is the computer will announce, "Connection lost. Connections are available."
Sad that you probably wll not be watching the next time this happens, because I also assume that whatever caused the connection to drop is temporary and once (whatever the cause is) goes away, the ethernet link will come back up again. Although, if that were the case, you probably wouldn't know about it switching to WiFi, either. This is a mystery to me.
pugwonk
Sep 04, 2019Tutor
Hi folks - thanks for taking a look!
I don't think the modem model will make a difference, as other machines connected to the same hub do not lose connection (and as far as I can see WiFi from my satellite works fine through all this). The satellite that's disconnecting ethernet is about 30 feet from the main hub. Both satellites are indeed connected via the WiFi backhaul.
I've tried disabling Daisy Chain - I think that's quite a good idea as I was already a bit suspicious that the one outside was somehow ending up between the hub and my satellite. I'll report back here if it works.
- CrimpOnSep 04, 2019Guru - Experienced User
(I am really slow. Please bear with me.) I am fascinated to hear more about "how you know" that "something has happened." My (brief) experiment showed that my Windows 10 laptop which had both an ethernet cable and a WiFi definition would immediately connect to Orbi WiFi if I pulled the ethernet cable, but would also immediately go back to the ethernet link when I plugged it back in. This was when I had the WiFi set to "connect automatically". When I did not have it set to connect automatically and pulled the ethernet cable, the laptop would bring up "Connection lost. Connections available." And, if I did nothing but plugged the etherent cable back in , the laptop would cheerfully (it's a Lenovo, they are happy) resume the ethernet connection.
What, exactly, do you see with your two computers?
- pugwonkSep 04, 2019Tutor
Hi CrimpOn - the computers both behave exactly as though I'd pulled the ethernet cable and put it in again very quickly (i.e. they briefly connect to WiFi, then a few seconds later reconnect to Ethernet). I can tell one of them not to connect automatically to WiFi, but I'm 99% sure it'll just behave the same as yours does.
Because the disconnect is so brief, I only really know something has happened because my conference call dies and then I look and see the connection status go to WiFi then to wired again.
It's really rather odd.
- pugwonkSep 05, 2019Tutor
It seems turning off Daisy Chain does not in fact fix this (though I liked the idea!).