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Forum Discussion
ORBI Satellite RBS50 not connecting (and top LED not lighting)
Hello all,
I have an ORBI router (RBR50) and satellite (RBS50) and have realized that the satellite is not connected or functioning. I have attempted to resync but it is not working. The satellit...
It might be worth a few minutes to verify that the satellite is indeed "not working."
The Netgear Orbi User Manual is here: http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
On page 17, it says the satellite LED ring (at the top) being OFF means: The satellite synced to the router and is working normally
Another way to check is to log into the Orbi web app (usually 192.168.1.1) and look at the Attached Devices page. At the top it should say how many satellites are attached and what the status of the backhaul is. Once you know the IP address of the satellite, you can log into it and it will show how many devices are attached to the satellite.
The Orbi smartphone app works similarly, except it is "cute". i.e. Network Topology will show Internet, Router,Satellite with small dots next to each one. Tap on the dot and it will show details about the devices.
Thanks so much for your response.
I have already checked on the Orbi web app as well as the smart phone app which both list no satellites connected. Those apps do list all the other devices (ipads, echos, phones) that are all attached to the router.
I am aware that the LED is not lit when the router and satellite are working normally, but is should turn on temporarily when it is restarted and syncing, right? When I unplug the satellite then plug back in, the green power light comes on, but the LED does not at all. It is my understanding that the LED light should turn solid white (mine does not), then when I push the sync button it should pulse white (mine does not) before turning blue for a few minutes after it successfully connects (p141).
Does this mean the LED light is broken? if so I would think I should still be able to sync it, I just wouldn't get the visual feedback that is was looking then successfully connected (3 minutes of the blue LED light)
Does this mean I need to reboot or reset the satellite? I tried that, but perhaps I have to do it in some specific sequence?
Does this mean the satellite is no longer functional? That would be a shame, since I bought it 14 months ago and the warranty lasts 12 months.
Any advice guidance you have is greatly appreciated!
When you attempt to factory reset the satellite, do the LEDs perform as expected ?
