NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI Satellite RBS50 not connecting (and top LED not lighting)
Hello all,
I have an ORBI router (RBR50) and satellite (RBS50) and have realized that the satellite is not connected or functioning. I have attempted to resync but it is not working. The satellit...
Using the back push pin button. Hold it in until the top led turns on AMBER then let go. Do you see the AMBER led come on at all?
vinlaunch wrote:
Hello all,
I have an ORBI router (RBR50) and satellite (RBS50) and have realized that the satellite is not connected or functioning. I have attempted to resync but it is not working. The satellite powers on (i.e. the green power light is on), but the LED light on top doesn't light at all. Not white, not pulsing white, not blue, amber or anything. I tried a reset with paper-clip but no change. I have seen other discussion about the LED flashing white or being steady white, but nothing about the LED not lighting at all. What does that mean? What can I do?
Thanks
With the satellite on (green power light is on) I insert paperclip. hold for 10 seconds, for 30 seconds, still no light from the top LED. no white, no amber.
You are looking at wrong light:
To reset your Orbi WiFi system:
- Make sure your Orbi device is powered on.
- Using a paper clip or similar object, press and hold the Reset button until the Power LED on your Orbi device blinks amber.
.
Your Orbi device is reset.
Video: https://youtu.be/cMw4ePACgc4
Thanks for clarifying. I did watch the video you linked to.
When I push the reset button the green light never changes. It just stays a green.
I held it for 30 seconds and still no change. In the video it only takes a few seconds. I hear the little click when I instert the paperclip so am pretty sure I am depressing the button properly.
Any idea what it means if the the power light doesn't change to amber?
I think it means your device is hard broke.
If your not seeng any light on the top case of the satellite after doing a reset, then probably the satellite maybe bad. I would make contact with NG support and ask to see what options you have. Ask for an RMA.
vinlaunch wrote:
With the satellite on (green power light is on) I insert paperclip. hold for 10 seconds, for 30 seconds, still no light from the top LED. no white, no amber.
Do you have any advice for getting in contact with NG support? Based on my date of purchase, the Netgear Support "Contact Us" page tells me that my "complimentary 90-days technical support" has expired and my support options are "Ask the Community" or "Search our knowledge base".
Or I am invited to call a number to purchase "Gearhead Premium Support" which appears to be $49.99 per incident or $89.99 for 6 months.
Also,
May I ask what is an "RMA"?
You can try opening a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
If you have had the system beyond 90 days, you may need to pay the fee to get in contact with them.
RMA= Return Material Autorization. Where they send you a working unit for a defective unit.
