Orbi Satellite RBS50 pulsing white forever

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Antievil wrote:

So up until Thursday (January 30th, 2020) our wifi was working fine. On Friday our family started to notice some issues. Occassionally the wifi would just cut out and not be discoverable for a few minutes on devices upstairs (which rely on satellites to get wifi) and then be fine on about a 90 minute cycle. 

Today I've finally had some time to actually tackle what's up as the designated "google what's wrong" person of the house. Found out that one of the satellites has been offline for the last day or two. 

I'm gonna start this by stating I'm not a great tech person. I understand how to factory reset, power cycle and check things, but none of that seems to be working. 

At first we just reset the satellite but it wouldn't sync, so we tried it again closer to the router, less than a foot away. At this point I tried to factory reset but I never got the red flash that the manual talks about, and instead now it sometimes flashes green between the white pulses. 

According to the app all of the satellites and the router are on the same firmware (2.3.5.30). 

So yeah I'm at a loss on what to do at this point. The satellite is still technically discoverable if the app is to be believed but it just won't sync up. 

Is this just a busted unit now? 

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