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Forum Discussion

MeGrimlock's avatar
MeGrimlock
Apprentice
Jan 16, 2018

Orbi Satellite Will Not Factory Reset?

I have an Orbi system with one extra satellite, all running the current firware V2.1.1.16.  Lately, the upstairs satellite will work for periods of time, then drop all internet connection, even thoug...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 25, 2018

To do the factory reset you just need to hold the reset button for 10+ seconds.

 

DarrenM

MeGrimlock's avatar
MeGrimlock
Apprentice
Jan 28, 2018
That's exactly the point of this thread. Performing the factory reset with a paper clip on the back of the satellite holding the button-down for 10 seconds or even longer doesn't reset the device. When I do that and power the satellite back up it boots backup with all of the custom settings including its custom name and rejoins the other orbi satellites.