Orbi Satellite Will Not Factory Reset?

I am having the same issue.  The router and 2 satellites worked fine for 2 years, then started having lots of issues with dropping last fall.  After having the ISP out a couple times, and watching what was going on for months, we finally figured out it was one of the satellites causing the issue.  We first tried disabling daisy chain and that seemed to help, but the issue came back after a couple days.  We've had it unplugged for the last week, and have had no problems.  So I thought rather than tossing it, I would try a factory reset.  Just like you, it does not fully reset (still has the old name attached to it).  I tried the link DarrenM suggested but it looks like support is not free since I've had the devices for almost 2 1/2 years.  If anyone runs into this and has a solution, please share!  The only thing that I could think of is that you can't reset just one of the 3 devices, but rather have to do the whole system.  I don't want to do that since we have the smoothest wireless we've had in months with just the router and one remaining satellite.