NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Satellite Will Not Factory Reset?
I have an Orbi system with one extra satellite, all running the current firware V2.1.1.16. Lately, the upstairs satellite will work for periods of time, then drop all internet connection, even thoug...
I am having the same issue. The router and 2 satellites worked fine for 2 years, then started having lots of issues with dropping last fall. After having the ISP out a couple times, and watching what was going on for months, we finally figured out it was one of the satellites causing the issue. We first tried disabling daisy chain and that seemed to help, but the issue came back after a couple days. We've had it unplugged for the last week, and have had no problems. So I thought rather than tossing it, I would try a factory reset. Just like you, it does not fully reset (still has the old name attached to it). I tried the link DarrenM suggested but it looks like support is not free since I've had the devices for almost 2 1/2 years. If anyone runs into this and has a solution, please share! The only thing that I could think of is that you can't reset just one of the 3 devices, but rather have to do the whole system. I don't want to do that since we have the smoothest wireless we've had in months with just the router and one remaining satellite.
have you tried to swap the satellite's locations to verify that it is the satellite, and not location based?
Satellite seems to be kind of lightweight in comparison to router as settings are on router. Maybe the reset is supposed to only disconnect from router or it does nothing. In any case I would move satellite close to router and reset it from there.
Thanks for the suggestions. I've moved it to two different locations over the last month (after it sat in the same spot for over 2 years with no problems). The reset I tried yesterday was the nearest to the router of the different spots I've tried. (And by the way, the other satellite is as far from the router as it could be in our house and doesn't have issues.) Within an hour of the "reset" our devices connected to that satellite started dropping. I unplugged it again and have had no problems in the last 18 hours. Firmware is up to date on the router and 2 satellites. We've tried different channels, etc. It's definitely something with that unit, and withought being able to do a full reset, I don't think I'll be able to solve it.