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Forum Discussion
Orbi Satellite Will Not Factory Reset?
I have an Orbi system with one extra satellite, all running the current firware V2.1.1.16. Lately, the upstairs satellite will work for periods of time, then drop all internet connection, even thoug...
Thanks for the suggestions. I've moved it to two different locations over the last month (after it sat in the same spot for over 2 years with no problems). The reset I tried yesterday was the nearest to the router of the different spots I've tried. (And by the way, the other satellite is as far from the router as it could be in our house and doesn't have issues.) Within an hour of the "reset" our devices connected to that satellite started dropping. I unplugged it again and have had no problems in the last 18 hours. Firmware is up to date on the router and 2 satellites. We've tried different channels, etc. It's definitely something with that unit, and withought being able to do a full reset, I don't think I'll be able to solve it.
Having the same problem with my third satellite... I have reset the router and the other two sats and they reset to factory default settings. My router and the two sats that sync with it are on firmware version V2.1.2.18. The one that won’t sync up is on firmware version V2.1.1.12. When I reset it it goes back to my values/names for the unit and not back to factory.
I find it interesting that NetGear now shows V2.0.1.4 as the latest firmware version for Orbi’s... and shows V.2.1.2.18 (which is a higher number and technically newer/later) as being a prior version! I have tried to move ‘back’ to V2.0.1.4 with my router and the two sats that are working but it says I am current and there is no option to go back.
Once in a while my third sat after ‘resetting it’ will show up on the web application but then drops off before I can do the firmware upgrade. BTW, this third sat never goes to a ‘white’ light... after powering up it always goes to ‘magenta’. If I press the sync button it will flash ‘white’ but then goes out after a while.... but never connects.
I am at a loss and I am very tech savvy.
Love to know why NetGear has gone backwards with their firmware releases and how to fix my sync of this third sat so it can be update and get it to connect.
Have you tired turning OFF the other 2 Satellites and just working with the 3rd and the router alone?
Was the 3rd satellite a recent add to the system or did it come with the system?
Might connect the 3rd Satellie directly to the router, see if the router sees it, has a IP address then connect to that IP addresse to access the web page and manually update the FW using IE11 or FF browser...
JFMGBwrote:Having the same problem with my third satellite... I have reset the router and the other two sats and they reset to factory default settings. My router and the two sats that sync with it are on firmware version V2.1.2.18. The one that won’t sync up is on firmware version V2.1.1.12. When I reset it it goes back to my values/names for the unit and not back to factory.
I find it interesting that NetGear now shows V2.0.1.4 as the latest firmware version for Orbi’s... and shows V.2.1.2.18 (which is a higher number and technically newer/later) as being a prior version! I have tried to move ‘back’ to V2.0.1.4 with my router and the two sats that are working but it says I am current and there is no option to go back.
Once in a while my third sat after ‘resetting it’ will show up on the web application but then drops off before I can do the firmware upgrade. BTW, this third sat never goes to a ‘white’ light... after powering up it always goes to ‘magenta’. If I press the sync button it will flash ‘white’ but then goes out after a while.... but never connects.
I am at a loss and I am very tech savvy.
Love to know why NetGear has gone backwards with their firmware releases and how to fix my sync of this third sat so it can be update and get it to connect.
- I have had the exact same problem!!! Monday it stopped working, it was planning white I tried to plug and unplug and then I got nothing. Tried to factory reset and nothing happened. Was suppose to get a new one shipped. On Monday they sent an email for me to pick what shipping option on I wanted. Link didn’t work... I called Tuesday was told next day and 3-5 days weren’t available. Only option was 10 business days!! After I told them I have kids and I stream my cable and I NEEDED IT FASTER they said they can do next day for 29.90. After not receiving it on Wednesday I called and was told it could take 24-48 hours to process... obviously not “next day shipping”. But my credit card was charged. After calling again today when I did not receive it I was then told it wasn’t processed because I had to provide a proof of purchase?!?!? And my case was being sent to customer care which can take 2-3 days!!! I paid premium price to avoid these issues. I called corporate in California today but was only able to leave a message and now waiting for a call back. So I don’t have a solution either but if you figured out how to fix this I would love to know. It might happen faster than me getting a new one shipped out!!
In general configuration of the system seems VERY brittle I have RBS20 base station with two RBS20 satellites and an RBS50 which I use for the ethernet port fan in.
System working fine. I was foolish enough to try and enable guest network and I lost the RBS50 which has a line of sight to the main router on an upstairs landing and is approx 5M away. Turned off a guest network and still could not reconnect to the RBS50. Then did the factory reset no joy after several attempts.
I saw this tip - turned off the two satellite RBS20 systems and then the RBS50 was able to connect to the main router. Once that was back I turned on the two RBS20 satellites and these reconnected. I now have all three satellites up again and connected.
It seems like an absolute design flaw to me that a satellite cant act as a transparent proxy for the main router and tunnel the protocol messages from a new satellite to the main router in the event that the new satellite has connected to another satellite ... I have worked as a design engineer (software) in computer networking for more than 30 years - this would be trivial to do in SW on the satellite could not be more than 20 lines of C code in a listener function attached to whatever proprietary TCP/IP port number that the Netgear use for the control flows between the satellite and the main router.
I found this tip to be useful - went through the whole reset rigmarole. Unable to get a satellite to connect - eventually got the RBS50 to re-register when I turned the other satellite systems off - why it was connecting to the other satellite boxes is a mystery to me as they are further away than the main router and have concrete walls attenuating the signals from between them and the RBS50 satellite whereas there is only about 5M of unobstructed air between the RBS50 and the main router.
Thanks for sharing.
Distance between base router and satellite is a bit too close. 30 feet is recommended in between. Possible overlapping wifi signal may have done something to cause the one satellite to loose sync being to close.
Also your RBS50 is working at a lower connection rate and not at it's full supported conenction rate of 1733Mb. The RBR20 operates at 866Mb.
A good test would be to turn off the other satellites. Turn On Guest Network. Sync the RBS50 and then disable Guest Network again and see if the RBS50 fails to resync after the reboot of the RBR20 router.
Ensure all units are up to date on FW.
Good Luck.
walsh_j wrote:
In general configuration of the system seems VERY brittle I have RBS20 base station with two RBS20 satellites and an RBS50 which I use for the ethernet port fan in.
System working fine. I was foolish enough to try and enable guest network and I lost the RBS50 which has a line of sight to the main router on an upstairs landing and is approx 5M away. Turned off a guest network and still could not reconnect to the RBS50. Then did the factory reset no joy after several attempts.
I saw this tip - turned off the two satellite RBS20 systems and then the RBS50 was able to connect to the main router. Once that was back I turned on the two RBS20 satellites and these reconnected. I now have all three satellites up again and connected.
It seems like an absolute design flaw to me that a satellite cant act as a transparent proxy for the main router and tunnel the protocol messages from a new satellite to the main router in the event that the new satellite has connected to another satellite ... I have worked as a design engineer (software) in computer networking for more than 30 years - this would be trivial to do in SW on the satellite could not be more than 20 lines of C code in a listener function attached to whatever proprietary TCP/IP port number that the Netgear use for the control flows between the satellite and the main router.
I found this tip to be useful - went through the whole reset rigmarole. Unable to get a satellite to connect - eventually got the RBS50 to re-register when I turned the other satellite systems off - why it was connecting to the other satellite boxes is a mystery to me as they are further away than the main router and have concrete walls attenuating the signals from between them and the RBS50 satellite whereas there is only about 5M of unobstructed air between the RBS50 and the main router.
