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Forum Discussion

borgaborga's avatar
borgaborga
Follower
Sep 22, 2019

Orbi Satellite

I’ve returned a faulty Orbi satellite and its been received at the faculty as per my parcel tracking although the site hasn’t been updated. It’s been about a week. I get the below status. Customer support says that my replacement has been “exported” to me but this has always stated this. Even before I shipped my faulty product back. Am I to believe that my replacement has been shipped?

Status:
Exported
Shipped:
False
Product Return Information
Returned:
No

2 Replies

  • Oh, dear.  This is not a Netgear support site.  Community forums are where Netgear customers discuss products among themselves.

    You need to contact Netgear support about this status.

    Sorry.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi borgaborga

     

    Please PM me the support case number or RMA number. 

     

    Regards, 
    Blanca 
    Community Team