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Forum Discussion

dctheobald's avatar
Oct 03, 2017
Solved

Orbi satellites are up but not showing up on Orbi iphone app or orbilogin.com

I have a Orbi Router and 2 satellites.  After following the install instructions successfully, i updated the firmware of all three devices to V2.0.0.74.  Everything appears to be working as expected, but when i go to the orbi iphone app, or orbilogin.com on a browser it does not show the satellites in the attached devices number.  However, if i go to each satellite's status page (eg: http://192.168.1.4/status.htm) it shows each satellite connected and online.  Why is this happening?

  • This issue was resolved by simply rebooting the router.  Once that happened, both the satellites became visible again.

5 Replies

  • So if you are not seeing the satellites in the list, then how do you know what their IP address is to go to their status page?

  • This issue was resolved by simply rebooting the router.  Once that happened, both the satellites became visible again.

    • DaveHamilton's avatar
      DaveHamilton
      Guide

      I’ve got the same setup and same problem. Power-cycled everything last night to no avail. I wonder if this is a bug in the V2.0.0.74 firmware?

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello Dave 

         

        are you seeing the satellites when logged into the orbis gui?

         

        DarrenM