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Forum Discussion
Orbi Satellites connecting intermittently
I've got an RBR50 with 2 RBS50 satellites. My son was complaining about connectivity issues in his room even though his room is only down the hall from the RBR50 which is in my office, originally we...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
What Firmware version is currently loaded? V2.7.2.104
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
ATT Internet Gateway 2Wire 5268AC
What is the size of your home? 2-stories Sq Ft? 2500
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Satellite-1 50 ft
Satellite-2 10 ft only because of intermittant connectivity in a room 20 ft away from RBR
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
2.4Ghz channel 1
5Ghz channel 44
Any Wifi Neighbors near by? Yes
terrychau wrote:What Firmware version is currently loaded? V2.7.2.104
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?ATT Internet Gateway 2Wire 5268AC
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopWhat is the size of your home? 2-stories Sq Ft? 2500
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Satellite-1 50 ftSatellite-2 10 ft only because of intermittant connectivity in a room 20 ft away from RBR< 10 feet is too close. 30 feet or more in between...
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
2.4Ghz channel 1
5Ghz channel 44
Any Wifi Neighbors near by? Yes < What channels are they using?