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Forum Discussion
Orbi Satellites constantly dropping. Have to hard reset
I have an RBR40 and 2x RBS40 satellites (main router in the center of the house, each satellite on opposite sides of the house). I am getting constant satellite drops every day, multiple times. I hav...
I have good news and bad news. The good news is that you aren't missing anything and you don't have anything misconfigured. The bad news is that you're running into the same issue as the rest of us.
The short version of the situation is that the Orbi's have significant backhaul bugs, specifically around layer 2 traffic, and have had them for many many months (at least 10, probably more). Restarting any satellite will temporarly resolve the issues, as you've discovered.
If you're interested in, here's my post about about the issue, that goes into in a bit more depth.
It seems like you already found that posting to the refund thread is the most vocal thing you can do right now. Sadly, that's it at this point. There's nothing else to do.
The only "help" I can offer is this: Stop wasting your time troubleshooting, it's the netgear firmware and there's nothing you can do about it. And, please, don't donate your time to Netgear playing QA with their support. Many of us already have, and it's a cruel waste of time. They definitely know about the issues and have no intention of acknowledging or fixing them.