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Forum Discussion
Solved
Orbi Satellites show wrong region
After upgrading the firmware to the latest, and a factory reset with the pin, the satellites still show region Europe. This needs to get fixed. There isnt even a way to remove a satellite. I have 2...
I just factory reset mine and it now says North America.
My two satellites also show Europe as the region. The router shows North America, and I may have changed that myself in the Adavanced Settings.
Do you still have the orbi box if so check the bottom and should be a sticker and if its labeled RBK50-100NAS that would be the US version if not that may be why its showing as Europe.
DarrenM
The box says North America. I've called into tech support, they said they would email me back eventually. But now I'm noticing another problem with the satellites. I can no longer access them, the credentials keep failing. Anyone else not able to get into the satellites now?
Ok it looks like after factory resetting the satellites they lose the passwords, and are left with the original default passwords, and unfortunately there doesn't seem to be an option to change the password for the satellites. I will try changing the router password and see if they propagate to the sats.
I see the same issue with my satellite. The box says rbk50-100nas, so it should be a north american version.
My box barcode sticker is RBK53-100NAS
