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Forum Discussion
Solved
Orbi Satellites show wrong region
After upgrading the firmware to the latest, and a factory reset with the pin, the satellites still show region Europe. This needs to get fixed. There isnt even a way to remove a satellite. I have 2...
I just factory reset mine and it now says North America.
My two satellites also show Europe as the region. The router shows North America, and I may have changed that myself in the Adavanced Settings.
Do you still have the orbi box if so check the bottom and should be a sticker and if its labeled RBK50-100NAS that would be the US version if not that may be why its showing as Europe.
DarrenM
The box says North America. I've called into tech support, they said they would email me back eventually. But now I'm noticing another problem with the satellites. I can no longer access them, the credentials keep failing. Anyone else not able to get into the satellites now?
Ok it looks like after factory resetting the satellites they lose the passwords, and are left with the original default passwords, and unfortunately there doesn't seem to be an option to change the password for the satellites. I will try changing the router password and see if they propagate to the sats.
I see the same issue with my satellite. The box says rbk50-100nas, so it should be a north american version.
My box barcode sticker is RBK53-100NAS
After you do a factory reset on just the satellites, use the pin, some times the factory reset doesnt work. You'll know when it works because it won't accept your password when you try to log into the satellite. At that point, you change your password in the main router and it will update the satellites, go back in and it have should have updated to the North America, that is assuming you updated to firmware V1.4.0.18.
I am having the same issue -- the region is wrong.
I purchased a 2-piece Orbi kit, and an additional Satellite today at Frys (ie, here in the USA.)
The router and the sat bundled with it show "America" as the region, BUT the stand-alone sat shows "Europe". This was after updating to the latest firmware (1.4.18)
ugh....
