Orbi Says My iMac Is Not Connected to The Network, But It Is

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mapalm418 wrote:

By the way, now that I no longer have a Double NAT situation, what kind of improvements can I expect to see?

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Double NAT interferes with a number potential activities.  Google "Double NAT" or check out this link: https://kb.netgear.com/30186/What-is-Double-NAT 

If you have no desire (or need) to use any of these features, then NAT does not affect you.

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

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mapalm418 wrote:

Another update:

 

So ATT restored the connection. 

 

Then, they manually went in on their end and disabled the WiFi radio signals. So now the ATT modem/router is no longer broadcasting a WiFi signal, effectively making it a modem only.

 

The rep explained that the user tools are much less sophisticated, which is why they were able to do it on their end.

 

Thanks so much for your help! It got me close, then calling in to ATT helped finish the job.

 

By the way, now that I no longer have a Double NAT situation, what kind of improvements can I expect to see?

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Thanks.

Using the link you proivided, when I click on the orbilogin page, I get a message that I am not connected to my Orbi's WiFi Network, which I clearly am. (See attached.)

This happens when I try to log in at orbilogin.com and orbilogin.net.

Is this a Netgear issue?

Can you access the RBRs web page at 192.168.1.1? 

Is this with a wireless or wired connection to the RBR? 

No. On both Safari and Firefox, I get a "server not responding" message.

The RBR20 is connected by ethernet to the ATT modem, but all devices (including my iMac) are connected via WiFi.

On the Orbi app on my iPhone, I see all devices are connected, and I of course have internet on all of them.

Power off the RBR for 1 minute then back ON. 

Have a wired PC connected to the RBR in back. AFter the RBR is ready, try connecting to 192.168.1.1.

What is the IP address string you see on the Mac networking? Is it a 192.168 or could it be a 10.something address? 

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mapalm418 wrote:

No. On both Safari and Firefox, I get a "server not responding" message.

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This a typical response when the web address is not correct.

Can you go into the Network settings on your device and discover the

IP address

Subnet Mask (which should be 255.255.255.0

Gateway

DNS Server

The Orbi router should be the gateway, and the IP address of the web interface.

On my iMac, under Network Settings, TCP/IP, I see a Subnet Mask of 255.255.255.0

The MAC address of my iMac is 38:f9:d3:b7:3a:19

Router IPv6 is fe80::7ad2:94ff:fea4:2a8a

IPv4 is 10.0.0.7

Or are you asking something else?

I do see Subnet Mask of 255.255.255.0

Not sure where to find what else you;re looking for.

I have 4 DNS servers.

1.1.1.1

1.0.0.1

2606.4700:4700:::1111

2606.4700:4700:::1001

Can't find Gateway.

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mapalm418 wrote:

IPv4 is 10.0.0.7

 

Or are you asking something else?

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Thanks. with your IP being 10.0.0.7, then the Orbi web interface will be found at http://10.0.0.1

(Just as an 'aside', the Orbi creating a LAN subnet of 10.0.0.x leads me to believe that your AT&T router is NOT in "passthrough" or "bridge" mode.)

There we go, wrong address. 10. should work to conenct to it's web page.

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mapalm418 wrote:

IPv4 is 10.0.0.7

 

Or are you asking something else?

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OK, I logged in, but I got this message:

To avoid a conflict with your Internet service provider, your Orbi router's IP address was updated to 10.0.0.1.

And when I logged in again I am being promopted to enter the Serial number.

Yes, that worked. 

But orbilogin.net doesn't.

And I had to reset password, etc. on Orbi.

Did you walk thru the setup wizard with the mac and web browser? Something you might want to if you can log back in after a RBR reboot.

Seems like your ISP modem also uses 192.168.1. which is causing the RBR to move to 10.something. I would recommend changing the 10 address you see on the RBRs web page to 192.168.0.1 under Advanced Tab/Settings/LAN setup. 

POrbi updated my iMac IP to 10.0.0.1. Is that OK?

No that should be 10.0.0.something else. 

Can you disconnect the RBR from the from the modem temporarily. 

Reboot the RBR, power it off for 1 minute then back ON. 

See if you can log in to the RBRs web page again at 10.0.0.1 web your web browser. 
Go in and change the LAN settings for the router IP to 192.168.0.1. Save and apply the setting. The RBR should tell you that IPs are changing and the RBR will reboot. After it reboots, check the IP address on the mac, it should be a 192.168.0.something address. 

I should change the Orbi IP address to 192.168.1.1 under LAN?

No, Go in and change the LAN settings for the router IP to 192.168.0.1. 

OK. Will try that soon.

Should I first doisconnect the Orbi and reboot, or change the IP addrtess?

Disconnect the RBR from the modem, change the IP address to 192.168.0.1 then apply and reboot. AFter that, check your Mac for 192. address, if good connect the RBR back to the modem. 

Also use the DMZ or IP passthru feature on the modem for the RBRs IP address its give from the modem to the RBRs WAN port. Look at the modems connected clients page to see what IP address appears for the RBRs WAN port. Input this IP address into the DMZ or IP Pass thru on the modems web page.

If I disconnect RBR from modem I won't have internet connection.

My iMac's IP is xxx.07, so no conflict. The router is showing as 10.0.0.1

I'm reluctant to go back into ATT modem settings since that's what bricked me yesterday/.

Maybe I'll call up ATT and have them do it.

Current;y, I am in Passthrough mode, at least according to the settings I see on ATT Gateway page. And what the reps confiremed tyesterday.

If I use the set-up wizard, will that re-set the Orbi and I'll have to re-create my network name, password, etc.?

Thats fine, you'll get internet services back after you make the change on the RBR to 192.168.0.1 then reconnect the modem afterwards. 

Your not making any changes on the modem aside addin the IP address given to the RBR from the modem into the modems DMZ. If you need help on this, ask the ISP for help on this. They will know. 

It may ask you to input that again is all. 

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mapalm418 wrote:

If I use the set-up wizard, will that re-set the Orbi and I'll have to re-create my network name, password, etc.?

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