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Orbi says zero satellites connected... But have Ethernet
Bought a package with the rbr20 router and 2 satellites. The satellites are connected to Ethernet as well, so it is doubly confusing why it can't see them. None of the units have lights on, which is...
batpot wrote:
That shows 2 satellites connected via 5 GHz, and good back haul.
Good, then there is no issue with the Satellites.
Please describe your issue with the app.
The app says zero satellites connected, and when I try to bring up the app while connected to one of the satellites, it faults and says no wifi.
- - Does the Satellite have an IP address in the same IP range as the Router and the other devices?
- Please check for double NAT situation as follows:
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (traceroute to Google’s DNS server) (traceroute 8.8.8.8 if you're using a Mac computer)
1. If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
2. If you see only one private address and the second hop shows a public address, then you’re all good with respect to double NAT,