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Forum Discussion

batpot's avatar
batpot
Tutor
May 19, 2019

Orbi says zero satellites connected... But have Ethernet

Bought a package with the rbr20 router and 2 satellites. The satellites are connected to Ethernet as well, so it is doubly confusing why it can't see them. None of the units have lights on, which is...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 22, 2019

Hi batpot

 

May I request for the following information\

- Router and satellite firmware version

- App version? Is it an Android or iOS? 

- Have you tried to uninstall and reinstall the app? 

 

Regards, 
Blanca 
Community Team
 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 26, 2019

    Hi batpot 

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team

  • batpot's avatar
    batpot
    Tutor
    Jul 21, 2019
    Did a fresh install, which turned into a real PITA, because even after deleting the satellites, and factory resetting them, they would never be found by the app.
    Had to also factory reset the router. After resetting router into AP mode, same issue - logging into the router via web interface shows 2 satellites, but app still shows zero.
    Firmware is V2.3.5.26 on all devices. App version is Android 2.3.7.622.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jul 22, 2019

      Hi batpot

       

      I have sent you a message. Please check your inbox.

       

      Regards, 
      Blanca 
      Community Team