Forum Discussion

Jemill00's avatar
Jemill00
Aspirant
Nov 01, 2020
Solved

Orbi Secure Device Connection

I've been using my RBR50 and Satellite for several months and suddenly a couple devices stopped connecting to the secure side of the router. My Honeywell thermostat and Furbo (dog camera/treat launch...
  • Jemill00's avatar
    Jemill00
    Nov 01, 2020

    Firmware is V2.7.1.60 and was just upgraded after the issue started.  It did fix it.

    I have engaged the Furbo support and the advised me to separate the 2.4 and 5GHz channels to connect directly to 2.4, 

     

    Thanks

     

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 01, 2020

What Firmware version is currently loaded?

Was FW updated recently? 

 

I would contact the Mfr of these devices for additional help and information regarding there products. 

  • Jemill00's avatar
    Jemill00
    Aspirant
    Nov 01, 2020

    Firmware is V2.7.1.60 and was just upgraded after the issue started.  It did fix it.

    I have engaged the Furbo support and the advised me to separate the 2.4 and 5GHz channels to connect directly to 2.4, 

     

    Thanks

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 01, 2020

      Ok. 

      Enjoy.