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Forum Discussion
sjemmett
Apr 02, 2019Aspirant
Orbi software change without notice
Im curious where, in the T&C for netgear I agreed to when registering my Orbi, I said it was OK for Netgear to do software uploads to my Orbi without my knowledge and permission? Between last night ...
randomousity
Apr 03, 2019Luminary
You seem not to understand how this works. The Orbi, like many other routers, and smart devices, generally, automatically checks for and installs updates. But the Orbi is sending a request to the Netgear servers and asking whether it has the current firmware version. Netgear is NOT remotely logging in and installing it. Many other home routers do this, too, because there is a known issue where users buy a router, configure it, and then never check for updates, leaving them vulnerable to attacks, malware, botnets, etc.
While it's great that you manually check for updates weekly, many users don't. But even checking weekly means potentialy being vulnerable for nearly an entire week. If you check on Sundays, and then Netgear published an update on Monday for some critical vulnerability, you wouldn't have it patched until the following Sunday, which is better than many, but still not as good as checking daily.
- doesorbiworkApr 03, 2019Tutor
I got home tonight, my Orbi won't connect to most websites - including netgears sites.
Disconnected Orbi, connected my old Netgear router. Put in a support ticket - over four hours ago - got a ticket number but no responce. No phone #, No online chat.
Looked that the "community". did a "factory reset" per instructions on Orbi and satellites. Still won't connect to many websites - 404, 401, "security"
This is just bull**bleep**. They break my hardware remotely and there is no support. **bleep** them. I want my money back.
- Chuck_MApr 03, 2019Mentor
doesorbiwork wrote:
I got home tonight, my Orbi won't connect to most websites - including netgears sites.
Disconnected Orbi, connected my old Netgear router. Put in a support ticket - over four hours ago - got a ticket number but no responce. No phone #, No online chat.
Looked that the "community". did a "factory reset" per instructions on Orbi and satellites. Still won't connect to many websites - 404, 401, "security"
This is just bull**bleep**. They break my hardware remotely and there is no support. **bleep** them. I want my money back.
Sounds like there could be another router in the mix?
If you describe your network setup (Orbi model, # of Sats, type of connection to internet, make/model of modem, and mode of Orbi operation) we could probably help make it work better than ever with the new FW.
- doesorbiworkApr 03, 2019Tutor
Detailed description of current condition in "RBR20 stopped working"
Two satellites
Motorola Surfboard SB6141 Cable Modem
No idea what you mean by "mode of orbi operation". I plugged it in, set it up per the instructions and didn't touch it again until it failed.