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Forum Discussion
Orbi software change without notice
Im curious where, in the T&C for netgear I agreed to when registering my Orbi, I said it was OK for Netgear to do software uploads to my Orbi without my knowledge and permission? Between last night ...
I got home tonight, my Orbi won't connect to most websites - including netgears sites.
Disconnected Orbi, connected my old Netgear router. Put in a support ticket - over four hours ago - got a ticket number but no responce. No phone #, No online chat.
Looked that the "community". did a "factory reset" per instructions on Orbi and satellites. Still won't connect to many websites - 404, 401, "security"
This is just bull**bleep**. They break my hardware remotely and there is no support. **bleep** them. I want my money back.
doesorbiwork wrote:
I got home tonight, my Orbi won't connect to most websites - including netgears sites.
Disconnected Orbi, connected my old Netgear router. Put in a support ticket - over four hours ago - got a ticket number but no responce. No phone #, No online chat.
Looked that the "community". did a "factory reset" per instructions on Orbi and satellites. Still won't connect to many websites - 404, 401, "security"
This is just bull**bleep**. They break my hardware remotely and there is no support. **bleep** them. I want my money back.
Sounds like there could be another router in the mix?
If you describe your network setup (Orbi model, # of Sats, type of connection to internet, make/model of modem, and mode of Orbi operation) we could probably help make it work better than ever with the new FW.
Detailed description of current condition in "RBR20 stopped working"
Two satellites
Motorola Surfboard SB6141 Cable Modem
No idea what you mean by "mode of orbi operation". I plugged it in, set it up per the instructions and didn't touch it again until it failed.
Power OFF the ISP modem and RBR for 30 seconds. Power ON the ISP Modem and let it come to ready. Then power ON the RBR.
Besure to use a good quality LAN cable between the ISP modem and RBR, CAT6 is recommended.
Your Orbi is running in Router mode.
Are you seeing which LED color on top of the RBR when this problem happens?
doesorbiwork wrote:
Detailed description of current condition in "RBR20 stopped working"
Two satellites
Motorola Surfboard SB6141 Cable Modem
No idea what you mean by "mode of orbi operation". I plugged it in, set it up per the instructions and didn't touch it again until it failed.
