NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Tye8len9's avatar
Tye8len9
Aspirant
Oct 08, 2016

Orbi Speed stuck in 2.4g mode????

Hello

  Here my question, I have my Orbi for about a week seams to be working quite well overall, My house is a single floor 2400 sqft lot of rooms with walls. The orbit seems to cover it ok but am a little dissapointed about the speed I am getting throughout the system. Using the Netgear WiFi Analytics Home Testing on the Genie app every room I check is the same 100% signal and link rate runs between 390-433 Mbps also when I check the Wireless setting part of the app ranges the same 390-433 Mbps and does not change when I change from the 2.4g to the 5g the only change is the change number. Also when I use my speed tested app in each room the overall avg is 67.5 Mbps the highest I got was 71 Mbps. So I guess I'm asking is this normal what results are other getting etc Thanks

Troubleshooting

2 Replies

  • peteytesting's avatar
    peteytesting
    Hero
    Oct 08, 2016

    hi Tye8len9

     

    first of your not stuck on 2.4 gig if your getting above 400M sync as 400M sync is the fastest 2.4 gig goes

     

    and how are you actuall changing from 2.4 gig to 5 gig ?

     

    what client device are you using to test the speed ?

     

    here i get my full 100Mbps ( the full speed of my internet plan )  speeds anywhere in the house using my sony xpedia m4 aqua mobile phone when its connected to 5 gig and about 45Mbps when connected to 2.4 gig

     

    im in a 4000 square home with lots of walls

     

    so something you are doing is not right

     

    pete

    • Tye8len9's avatar
      Tye8len9
      Aspirant
      Oct 08, 2016

      Pete

       Thanks for the reply, when I refer to changing fror 2.4 to 5g it on the Netgear Genie app under Wieless settings you can see what your system is doing  signal strength, link rate, what channel the band is using etc either 2.4g of 5g .I'm using the speed test app and Fast .com and a couple other one to test the speed from my Samsung Galaxy j7 phone I guess I'll only going to get what my plan allows me.

       

      Thankls