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Forum Discussion
Orbi speed test not working
Hi, Have just purchased and setup my orbi RB550, every thing is working apart from the speed test and the QOS. When ever I try to run a speedtest it fails to run, Have rebooted all devices have t...
Hi,
On the Android app it just says "Could not connect" and on the web GUI it says "The Speedtest fails to detect the bandwidth, please check your Internet connection or try again later."
My internet is working fine with lots of devices working so not sure what is wrong ??
On the Android app it just says "Could not connect" and on the web GUI it says "The Speedtest fails to detect the bandwidth, please check your Internet connection or try again later."
My internet is working fine with lots of devices working so not sure what is wrong ??
Also having lots of issues with streaming.
Streaming movies or Netflix and I'm constantly getting buffering but when I run speed tests i am getting 40+mb down.
If I disconnect from the orbi and connect to the isps modem which only get 9-12mb down in this location I have no issues with buffering .
I never thought I would have so much issues with a device that costs this much money.
Is there a roadmap for a new FW because if there isn't one soon I'll be returning this and getting some thing that works.
Streaming movies or Netflix and I'm constantly getting buffering but when I run speed tests i am getting 40+mb down.
If I disconnect from the orbi and connect to the isps modem which only get 9-12mb down in this location I have no issues with buffering .
I never thought I would have so much issues with a device that costs this much money.
Is there a roadmap for a new FW because if there isn't one soon I'll be returning this and getting some thing that works.
Framedtrash wrote:
Also having lots of issues with streaming.
Streaming movies or Netflix and I'm constantly getting buffering but when I run speed tests i am getting 40+mb down.
If I disconnect from the orbi and connect to the isps modem which only get 9-12mb down in this location I have no issues with buffering .
.......What is the model of your ISP modem/router? Can you please check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (traceroute to Google’s DNS server)
If you see two private IP addresses listed in the first two hops then you have double NAT. If you see only one private address and the second hop shows a public address, then you’re all good. :)
- Hi,
It's a Huawei B525 which comes from the factory without the option for bridge mode.
I have the orbi in AP mode
Framedtrash wrote:
Hi,
It's a Huawei B525 which comes from the factory without the option for bridge mode.
I have the orbi in AP modeThanks for the information :)
- What other wired devices do you have connected to Orbi?
- Any IPTV/multicast boxes attached to Orbi?
- Are you using wired or wireless backhaul?
- It will also be good to get your advanced wireless setting in the web GUI.
Framedtrash wrote:
...........
Streaming movies or Netflix and I'm constantly getting buffering but when I run speed tests i am getting 40+mb down.
If I disconnect from the orbi and connect to the isps modem which only get 9-12mb down in this location I have no issues with buffering .
..........I can't understand how the speed test will give you higher speeds when attached to Orbi than when attached to the ISP router? Are you making the tests from the same device? wired or wireless device?
- The ISP modem is on level 2 of my house and the tv I was watching is on level 1 with the orbi satellite.
When I connect to the ISP modem from level 1 it has very poor reception so the speed is greatly reduced
Framedtrash wrote:
The ISP modem is on level 2 of my house and the tv I was watching is on level 1 with the orbi satellite.
When I connect to the ISP modem from level 1 it has very poor reception so the speed is greatly reducedWhat radio channels are you using on the ISP router and on Orbi?
