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Forum Discussion
jamckeon88
Sep 09, 2020Aspirant
Orbi: STAY AWAY!!
I got this router with one satellite yesterday. This morning when I go to log into my ATT account to pay my bill... I’m redirected to this ( see attached picture) Come to find out this happens anytim...
- Sep 10, 2020
This is not a Orbi nor a security or hacking malware issue!!!
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
There a built in router here? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
jamckeon88
Sep 10, 2020Aspirant
Did you look at the picture I attached? That’s what came up when I went to att.com and any other website that asks for login information.
jamckeon88
Sep 10, 2020Aspirant
I don’t think http or https would matter, because I’m being redirected to some sketchy website. With my Orbi gone, this no longer happens.
- FURRYe38Sep 10, 2020Guru - Experienced User
This is not a Orbi nor a security or hacking malware issue!!!
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
There a built in router here? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop - FURRYe38Sep 11, 2020Guru - Experienced User
So what seeme to resolve this for you?