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Forum Discussion
Orbi, still disconnecting
I just bought this Orbi system, and I installed the very latest software on both the router and the satellite. Every 45 minutes or so, the satellite turns magenta and I lose internet signal. The sat...
Seriously not being snarky. I had to move mine from about 40 ft to 15 and 20 for my two sats.
Man that seems really bad, the router should give you way more than a 20ft distance. That's kind of the whole point of the housewide mesh system. Ugh. Hopefully it will get resolved.
I have my sat really close to the router aswell, there's just the end of an inner wall blocking it from clear view of eachother.
Sat turns magenta and drops connection frequently, router drops connection to the internet constantly. This is a terrible experience so far...
Running latest firmware on both, have performed a full factory reset after updating the firmware aswell. Running Orbi in AP-mode along with a router I've never had any problems with (Asus RT-AC68U).
Worst investment I've made so far. Luckily I can still return it!
- This is taken from Netgear’s twitter and even phone support has told me 20ft is too close... “At a minimum, place your Orbi satellite 30 to 40 feet away from your Orbi router. At a maximum, place your Orbi satellite 70 feet away from your Orbi router.” https://twitter.com/netgear/status/933115740881694720
bayers wrote:
This is taken from Netgear’s twitter and even phone support has told me 20ft is too close... “At a minimum, place your Orbi satellite 30 to 40 feet away from your Orbi router. At a maximum, place your Orbi satellite 70 feet away from your Orbi router.” https://twitter.com/netgear/status/933115740881694720This is taken from their Knowledge Base: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite
- Solid magenta. The Orbi satellite cannot connect to the Orbi router. Move the Orbi satellite closer to the Orbi router.