Orbi stopped working out of box

I purchased the RBK50 to solve my issues with Nighthawk not reaching the entire house and signals being very weak in my lower level. Setup was fairly painless, had router and satellite working, ran a speedtest and was immediately thrilled with the results, and then the internet disconnected during a second speedtest in another room. I opened the orbi app to see what was going on and it prompted me to update the firmware. Now it won’t connect to the internet, AT ALL. I have been rebooting it and messing with it for over an hour and nothing. I thought this system was praised for how it just simply works. Any ideas?