Forum Discussion

Tutor

Apr 02, 2018

Orbi stops working

I have been using my Orbi since April / 2017 without major problems, but tonight the system just stopped to work and the lights turned magenta. Turned on and off and now I can't see my WiFi network an...

Troubleshooting

FURRYe38

Guru - Experienced User

Apr 02, 2018

Please try the new Beta FW:

https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/td-p/1533584/jump-to/first-unread-message

After the installation, factory reset the router and satellite then setup from scratch. Use a ethernet wired PC to do the upgrade.

If this fails to fix this, I presume you'll need to phone connect with NG support and ask about an RMA.

tagteam

Virtuoso

Apr 02, 2018

It's not beta firmware any longer. :-)

https://www.netgear.com/support/download/

FURRYe38
Guru - Experienced User
Apr 02, 2018
AH, type in RBK50 and it's there.

Thanks.
tagteamwrote:
It's not beta firmware any longer. :-)

https://www.netgear.com/support/download/