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Forum Discussion
Orbi stops working
I have been using my Orbi since April / 2017 without major problems, but tonight the system just stopped to work and the lights turned magenta. Turned on and off and now I can't see my WiFi network an...
Please try the new Beta FW:
After the installation, factory reset the router and satellite then setup from scratch. Use a ethernet wired PC to do the upgrade.
If this fails to fix this, I presume you'll need to phone connect with NG support and ask about an RMA.
Thanks for your answer! I tried to follow the steps, but the problem is on my router. I can't get it connected using an ethernet cable... I can connect to the satellite, but the problem is that I can't access http://orbilogin.com from there.
Looks like there is no way to update the firmware on my router and I will try to stop by best buy to check if I got the extended warranty from GeekSquad.
I will keep you guys posted.
Best regards,
Fabio
Can you access 192.168.1.1 from directly behind the router?
Keep us posted. Hope they can help.
- Nope... The Ethernet is not working on my router. Looks like the only thing that is working is the green led on the back... I can't reset, I can't connect on Ethernet... Nothing. Bad news for me, I didn't get the warranty at the Best buy and will have to rely on Netgear for that. Now, I'm about to travel for vacation .. kids at home and I need a wifi solution, and honestly, I can't even consider to buy another Orbi after all of this... im not expending another USD 370 in a system that let me down in less than one year. Frustrating...
I would contact NG support and ask about an RMA if geek squad can't help you. Something is going on with your router.