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Forum Discussion
Orbi stops working
I have been using my Orbi since April / 2017 without major problems, but tonight the system just stopped to work and the lights turned magenta. Turned on and off and now I can't see my WiFi network an...
Can you access 192.168.1.1 from directly behind the router?
Keep us posted. Hope they can help.
Nope... The Ethernet is not working on my router. Looks like the only thing that is working is the green led on the back... I can't reset, I can't connect on Ethernet... Nothing. Bad news for me, I didn't get the warranty at the Best buy and will have to rely on Netgear for that. Now, I'm about to travel for vacation .. kids at home and I need a wifi solution, and honestly, I can't even consider to buy another Orbi after all of this... im not expending another USD 370 in a system that let me down in less than one year. Frustrating...
I would contact NG support and ask about an RMA if geek squad can't help you. Something is going on with your router.
- Thanks for your tips, I really appreciate it. I decided to get a new mesh network (EERO PRO) after hearing about all problems and returns of Orbi System. It is sad, because I just lost 370 and I was always a Netgear supporter... I will try to reach them out and see what they can do with this defective unit and if they fix it, I will probably give it to a friend of mine.
Hope they can.
Good Luck.
fcarmonabrwrote:
Thanks for your tips, I really appreciate it. I decided to get a new mesh network (EERO PRO) after hearing about all problems and returns of Orbi System. It is sad, because I just lost 370 and I was always a Netgear supporter... I will try to reach them out and see what they can do with this defective unit and if they fix it, I will probably give it to a friend of mine.