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Forum Discussion
Orbi Sucks
Anyone know if there’s any recourse in a refund for such a crappy device if your out of your 30 day return window at Best Buy? Best Buy obviously won’t do anything if you don’t buy the extended protec...
RockSolid wrote:
Anyone know if there’s any recourse in a refund for such a crappy device if your out of your 30 day return window at Best Buy? Best Buy obviously won’t do anything if you don’t buy the extended protection plan as they refer to Netgear’s 1 year warranty.
I hope Netgear reps read this forum because this product sucks!!!!
I think there's something either wrong with the Orbi device you have or there's something wrong with your ISP. There is no way an Orbi sucks. I have the Orbi and I bought it from Best Buy, the one with the big ass router as the main router and then the plug in satellite. I pay for the 100/100mbps up and down and I get well over that advertise speeds using the Orbi and those are wifi speeds and not ethernet speeds. I think there's something wrong with perhaps your router, your ISP, the way you set it up or maybe it's you bc there's no way an Orbi sucks! The Orbi outperforms any other mesh router out there and that's a fact, for me at least. I use Verizon FIOS and I got rid of the FIOS router bc it was giving me speeds like 30/40 up and down and I just wasn't going to have that. I did my research and was hesitant at first but after I set it up it has been nothing less than great overall coverage. If you were too cheap and had buyer's remorse and couldn't fork out the money then that's another story but don't tell people that the Orbi sucks without any proof except that you weren't able to return it at Best Buy! Why are you returning a device that works? That's the real questions!
It doesn’t work! And I’m not the only one that thinks orbi sucks!! It drops connectivity all the time....an issue I never had until I got it....so I’d say that qualifies it to receive the label that it sucks!!!
I think you should be able to get a refund if you are not happy with the product. But I am more than happy with it. Its has been great - for me.
Jeremy
- The previous responder made jackass assumptions and insinuations.
ironically I type this from a fast internet mesh router connection that is NOT a Netgear Orbi...so I’m quite certain it’s not user error.
Well after multiple issues beginning 11/10 and multiple calls to orbi and netgear, its time to find another wifi company. As i have read in the forums---configsync issies, blocked devices that were never blocked, etc. etc. hard reset, disconnect, reinstall current firmware, etc etc etc etc etc etc etc etc etc etce. modem good, comcast good...12+ hours later and **bleep**. i will box the entire system 600.00 dollars worth and ship to netgear. in my 30+ years in tech and using recent wifi technology, this is such an awesome unit with potential, but a shiitty product and **bleep**ty support. they can now keep the crap that I bought. better bussines Better Business Bureau here i come.
- You’re right. It does. It’s the fastest mesh router out there....WHEN it works. And honestly, it’s insulting to the rest of us when people make the claim it must be you or user error. Please. It’s a **bleep**ing router that sets up like any other router and the instructions are foolproof.
The orbi however, is not. It disconnects all the time. And people do this and that to get it to work. Why? Why do you have to jump through hoops for an over hundred dollar device? Then there’s the bull**bleep** copy and paste advice from some user(s).
Do yourself a favor like others did. Get a new router. Some including myself have the alllifi and have zero stability problems. Good luck getting your money back. Hopefully they can work something out with you.- I bought this June 2017 and as of today and is cutting in and out, the satellite show either yellow or magenta in the app. This morning, the app says the router is not supported LOL. What a messed up system. I plan to file complaint with the Better Business Bureau and I’m gonna fight them to take this piece of crap back. And for everybody out there having issues with this system, once you file with the Better Business Bureau they must respond. So sometimes that’s the ultimate path to get a resolution. If anybody out there has a better solution or experienced with a different brand please share! And I agree with your post it’s not always the user error. Anytime I have Dish Network or Comcast technicians arrive I’m always telling them what they need to do to fix any hard issues. And of course being very experienced this it is most annoying that I can’t figure what’s going on. But again there’s buggy firmware, and there seems to be the web portal issues in addition the hardware issues. I spent two hours on the phone with a technician in another country only to do the same steps I’ve done multiple times and that we’ve all done. With zero results. The technician hung up on me because I think she was frustrated. She did indicate that they are working on a fix for the bug in the current firmware. But again at 700 bucks for what I have but it’s ridiculous for any customer to ever have to go through this. Again if anybody out there has experience with a better system please share thanks!
