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Forum Discussion
RockSolid
Aug 05, 2018Star
Orbi Sucks
Anyone know if there’s any recourse in a refund for such a crappy device if your out of your 30 day return window at Best Buy? Best Buy obviously won’t do anything if you don’t buy the extended protec...
bryanyu81
Aug 05, 2018Aspirant
RockSolid wrote:
Anyone know if there’s any recourse in a refund for such a crappy device if your out of your 30 day return window at Best Buy? Best Buy obviously won’t do anything if you don’t buy the extended protection plan as they refer to Netgear’s 1 year warranty.
I hope Netgear reps read this forum because this product sucks!!!!
I think there's something either wrong with the Orbi device you have or there's something wrong with your ISP. There is no way an Orbi sucks. I have the Orbi and I bought it from Best Buy, the one with the big ass router as the main router and then the plug in satellite. I pay for the 100/100mbps up and down and I get well over that advertise speeds using the Orbi and those are wifi speeds and not ethernet speeds. I think there's something wrong with perhaps your router, your ISP, the way you set it up or maybe it's you bc there's no way an Orbi sucks! The Orbi outperforms any other mesh router out there and that's a fact, for me at least. I use Verizon FIOS and I got rid of the FIOS router bc it was giving me speeds like 30/40 up and down and I just wasn't going to have that. I did my research and was hesitant at first but after I set it up it has been nothing less than great overall coverage. If you were too cheap and had buyer's remorse and couldn't fork out the money then that's another story but don't tell people that the Orbi sucks without any proof except that you weren't able to return it at Best Buy! Why are you returning a device that works? That's the real questions!
HG5150
Nov 14, 2018Initiate
Well after multiple issues beginning 11/10 and multiple calls to orbi and netgear, its time to find another wifi company. As i have read in the forums---configsync issies, blocked devices that were never blocked, etc. etc. hard reset, disconnect, reinstall current firmware, etc etc etc etc etc etc etc etc etc etce. modem good, comcast good...12+ hours later and **bleep**. i will box the entire system 600.00 dollars worth and ship to netgear. in my 30+ years in tech and using recent wifi technology, this is such an awesome unit with potential, but a shiitty product and **bleep**ty support. they can now keep the crap that I bought. better bussines Better Business Bureau here i come.