NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

cornishrex's avatar
cornishrex
Aspirant
Jul 21, 2019

orbi system melt down RBR50

Please can some-one help me. I’ve had an orbi system for quite some time (over a year), all working fine. I was with BT and I had a modem at my incoming phone socket, linked to my orbi operating as a...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jul 22, 2019
cornishrex wrote:

I was with BT and I had a modem at my incoming phone socket, linked to my orbi operating as a router. The house is big and the incoming phone socket location is remote. Hence the orbi system.

 

That can't have been a BT modem. That goes out of its way to prevent operation in modem only mode.

 

What sort of Internet does Sky deliver? DSL?

 

If so, I'd be tempted to ditch the Sky box and buy a standalone modem. But even there Sky can make it hard for users to connect with third party modems, so check that before you make the plunge.

 

Mad idea, but do you still have the BT modem? Can you connect with that?

 

 

any idea how I get in? I’ve tried re-booting everything lots of times. And I’ve always switched off all the other kit around the house ....

Can you connect to the wifi from the Orbi?

 

If so, you should be able to determine its IP address and then point your browser at that.

 

 

  • Fl1ntstone's avatar
    Fl1ntstone
    Apprentice
    Jul 22, 2019

    Hi,

     

    If you cannot get to the Orbi router then a factory reset might me required?  Once you do have access then select AP mode and then everything should work as designed?

     

    CheerZ

    • cornishrex's avatar
      cornishrex
      Aspirant
      Jul 22, 2019

      Thanks to all of the replies above. 

       

      It it was a third party modem I was previously using when I was with BT broadband (I ditched the BT Broadband Hub as it wouldn’t operate in Modem mode). It all worked perfectly for a very long time.  But now that 3rd party modem just won’t work with the signal coming from Sky. I just don’t get it - the only thing that has changed is the boradband provider. I’m getting the same service coming down the same wires. Around 37MB fibre broadband. I’ll take a closer look at your answers above in case it helps me understand why that would be!!! To be honest I’m not an expert on these matters. It takes me about 6 hours to work out what it probably would take 10 minutes for one of you guys to do.

       

      i ended up late last night doing a full factory reset on the Orbi router, which did indeed then let me into it’s control panel and I was able to put it into Access Point mode. Then everything worked - although some of the functions on the orbi iPad app are now greyed our, which I assume is a function of it being in AP mode.

       

      Its not really where I want to be, but i’ll See how the system performs over the coming week and then take a closer look at some of your suggestions below at the weekend in case a change in approach is possible or desirable ....

       

      many thanks again

       

      clare