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Forum Discussion
Bielski
Jan 02, 2019Tutor
Orbi Throttling Wired Ethernet connection
I noticed this morning that our RBR40 seems to be throttling our 200 Mbps Interenet speeds down to about 90 Mbps on the wired connections around my home. Wifi is at 200Mbps+. I did separate multiple...
- Feb 02, 2019
ekhalil FURRYe38 , After borrowing a thunderbolt to giagbit adapter, a usb-c to gigabit adapter and a very long cat 6 cable, I think I was able to determine that there may be a problem with the CAT 6 cable running from the RBR40 to the jack in my office. I connected the long CAT6 directly from my RBR40 to my Imac and got full speeds and 1000baset hardware. I connected my Macbook to the RBR40 and got full speed. I then connected my Macbook to the jack in my office and got 90mbps and 100baset hardware. I'm going to change the connector on the old CAT 6 and see if that restores full speeds. In the mean time wi-fi gives me full speed.
Bielski
Jan 03, 2019Tutor
What is the Mfr and model# of the ISP modem the NG router is connected too?
Technicolor MTA DPC3216 Telephony
I've had the system since June 2018. Speeds have been running above my 200Mbps (closer to 235) until I noticed this a few days ago. Since y last post I tried swapping etehrnet cables to the jack on the wall and did a factory reset. Still no change. Wireless gets 235 on iMac and Wired gets no more than 95Mbps.
ekhalil
Jan 03, 2019Master
What speed do you get if you connect the iMAC to the Ethernet port of the cable modem directly?
- BielskiJan 03, 2019Tutor
I took the Orbi RBR40 out of the chain and connected the iMac directly into the cable modem and got 234 Mbps.
- ekhalilJan 03, 2019Master
Bielski wrote:
I took the Orbi RBR40 out of the chain and connected the iMac directly into the cable modem and got 234 Mbps.
I then think that this is one of the issues introduced in 2.2.1.210. This software contains fixes for Ethernet Backhaul and I think it introduced a number of issues for wired devices. I believe this is one of them. I suggest to report this issue to NG Support. Hopefully this can be fixed in the coming SW releases.
- FURRYe38Jan 04, 2019Guru - Experienced User
lets try this, download the v210 FW file for the RBR unit. Re-load the firmware file and after the router processes it, do a full factory reset on the rbr and walk thru the setup wizard. As the router is doing the reset, power OFF the ISP modem for 1 minute then back ON. After waling thru the setu wizard with your wire connected PC, run a speedtest.net test from Safari or from there app that you can get from the apple store.
Ensure IPv6 is not enabled on the RBR router.
FW isn't the problem rather could be a HW issue. Others including my self are not seeing issues in v210.
Bielski wrote:
I took the Orbi RBR40 out of the chain and connected the iMac directly into the cable modem and got 234 Mbps.
- FURRYe38Jan 06, 2019Guru - Experienced User
IF your getting to spec speeds directly wired to the modem and your not with the RBR in lline, I presume there is a problem at the RBR. The connection with the modem validates your Mac and wired connection is working at this point.
I would make contact with NG support and ask for any other help or information. I would ask for an RMA at this point.
If you have your prior router or another router you can put in online with the ISP Modem and compare results.
Bielski wrote:
I took the Orbi RBR40 out of the chain and connected the iMac directly into the cable modem and got 234 Mbps.